Have a MacBook mini, and on startup,
I'm stuck on the login page because my apple wireless keyboard will not sync with the mac. the mouse does but, no keyboard. please help. I need to use my computer and haven't been able to figure it out. I haven't be able to find any support concerning this issue. My software is up to date.
iPhone 3G, iOS 5.0.1
You may need a wired keyboard to carry out some of these steps. It's a good idea to keep a cheap wired keyboard and mouse or trackball as backups for a desktop Mac anyway, because Bluetooth isn't completely reliable.
Step 1
If the keyboard is already paired with another device, remove that pairing.
Step 2
Follow the instructions inthese support articles:
How to set up your Apple Wireless Keyboard
Apple Wireless Keyboard: Difficulty during pairing process
Bluetooth devices become unresponsive
Step 3
The keyboard should pair automatically when you restart the computer. You may have to press and hold the power button on the right side of an Apple keyboard until the LED starts flashing.
Step 4
Reset the System Management Controller.
Step 5
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.Bluetooth.plist
Right-click or control-click the line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 6
See these support articles:
Bluetooth keyboard may not pair during Setup Assistant
Wi-Fi and Bluetooth: Potential sources of wireless interference
Bluetooth: Unreliable wireless performance may occur when USB 3.0 external devices are close
Step 7
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
You may need a wired keyboard to carry out some of these steps. It's a good idea to keep a cheap wired keyboard and mouse or trackball as backups for a desktop Mac anyway, because Bluetooth isn't completely reliable.
Step 1
If the keyboard is already paired with another device, remove that pairing.
Step 2
Follow the instructions inthese support articles:
How to set up your Apple Wireless Keyboard
Apple Wireless Keyboard: Difficulty during pairing process
Bluetooth devices become unresponsive
Step 3
The keyboard should pair automatically when you restart the computer. You may have to press and hold the power button on the right side of an Apple keyboard until the LED starts flashing.
Step 4
Reset the System Management Controller.
Step 5
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.Bluetooth.plist
Right-click or control-click the line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 6
See these support articles:
Bluetooth keyboard may not pair during Setup Assistant
Wi-Fi and Bluetooth: Potential sources of wireless interference
Bluetooth: Unreliable wireless performance may occur when USB 3.0 external devices are close
Step 7
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
What is a MacBook Mini? I know what a MacBook is and what a Mac Mini is.
Connect a USB keyboard to the computer and restart then use Bluetooth Troubleshooting to begin troubleshooting the problem.
Thank you to both of your responses. I did get a wired keyboard and that fixed the problem. I will keep it as a back up. Thank you
Your welcome.
I ran into the same problem with my mini. I was fortunate to have another option. With the mini at the login page, I logged on to my 2008 MacBook and opened a Finder window. In there I selected the drive for my mini and it gave me a button that said "Share Screen" or something similar. I selected that and at the login prompt I entered my mini admin information. The login screen came up and I was able to enter the login information for my mini user account.
Of course, if you don't have a second Apple computer, it is probably cheaper to buy the keyboard 😉
Cannot login to Mac, wireless keyboard will not sync.
