laurahuddart

Q: forgot my passcode? iPad is disabled?

i forgot my passcode and i can't seem to recover my iPad through iTunes or iCloud, even though i am synced with iTunes there is no more 'summary' tab so i can't manage my device and create a back-up? i tried to call apple but you need your serial number and i can't access that since my iPad is now disabled! help?

iPad 2, iOS 7.1.1, help

Posted on Sep 2, 2014 1:18 AM

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Q: forgot my passcode? iPad is disabled?

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  • by Diavonex,

    Diavonex Diavonex Sep 2, 2014 1:20 AM in response to laurahuddart
    Level 9 (66,670 points)
    Sep 2, 2014 1:20 AM in response to laurahuddart

    FORCE IPAD INTO RECOVERY MODE

     

    1. Turn off iPad

     

    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)

     

    3. Plug USB cable into computer's USB port

     

    4. Hold Home button down and plug the other end of cable into docking port.

     

    DO NOT RELEASE BUTTON until you see picture of iTunes and plug

     

    5. Release Home button.

     

    ON COMPUTER

     

    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.

     

    7. Select "Restore iPad"...

     

    Note:

     

    1. Data will be lost if you do not have backup

     

    2. You must follow step 1 to step 4 VERY CLOSELY.

     

    3. Repeat the process if necessary.

  • by rolibodegeorge,

    rolibodegeorge rolibodegeorge Aug 8, 2016 3:35 AM in response to Diavonex
    Level 1 (12 points)
    iPad
    Aug 8, 2016 3:35 AM in response to Diavonex

    tred the steps you recommednded but it still doesn't work