HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Learn about Get help with Mail on your iPhone, iPad, and iPod touch
Judy

Q: Mail crashes on iPad air

My iPad Air 128 crashes intermittently with several different accounts.

I will tap on a message, read it, then tap the next message, read it, then tap the next and it crashes out of mail.

It does not always crash on the 3rd message, as it could crash on any message.

and it could crash with my iCloud account, or aol, or comcast, or gmail, or a university imap, or exchange account. I see no pattern.

It seems to crash sooner if I read the messages faster, but going slower does not guarantee no crashes.

 

I Have already quit all other apps, reset the iPad, backed up and restored the iPad, added back accounts one at a time, etc., and all other gyrations of things to do.

IS is there a solution to this? My iPad 2 never had this problem.

Posted on Sep 2, 2014 4:21 AM

Close

Q: Mail crashes on iPad air

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 2, 2014 4:22 AM in response to Judy
    Level 10 (122,107 points)
    Apple Music
    Sep 2, 2014 4:22 AM in response to Judy

    Have you tried resetting all settings yet?

     

    Settings > General > Reset > Reset All Settings

     

     

    No data is lost due to a reset.

  • by Judy,

    Judy Judy Sep 2, 2014 4:27 AM in response to Carolyn Samit
    Level 4 (2,259 points)
    Safari
    Sep 2, 2014 4:27 AM in response to Carolyn Samit

    Yes. That is one of the gyrations.

    also set up iPad as new as another.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 2, 2014 4:33 AM in response to Judy
    Level 10 (122,107 points)
    Apple Music
    Sep 2, 2014 4:33 AM in response to Judy

    Restored to factory settings  ?

  • by Judy,

    Judy Judy Dec 25, 2014 11:34 PM in response to Carolyn Samit
    Level 4 (2,259 points)
    Safari
    Dec 25, 2014 11:34 PM in response to Carolyn Samit

    yep. More strange things happened. I took it to the Apple Store again. They replaced it.

    I Restored the new one from the backup and have not had any problems.

  • by Bucky41,

    Bucky41 Bucky41 May 16, 2015 9:55 AM in response to Judy
    Level 1 (0 points)
    May 16, 2015 9:55 AM in response to Judy

    This happened to me.  Mail would crash to homepage, and sometimes reboot.  I have 5 or six email accounts on the iPad - two of which were AOL mail accounts.  The problem only occurred with one of the AOL accounts and none of the other accounts.  The problem only started after I upgraded the iOS software.  I was getting desperate but did not want to go through the Factory Reset process.

     

    After trying many things. the solution turned out to be VERY easy.  I deleted the one offending AOL email account and reinstalled it.  The whole process took less than a minute.  PROBLEM SOLVED.