8.1 can't shut down after installing itunes

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8.1 can't shut down after installing itunes

I recently reformatted and did a clean install of window's 8.1

I have done all updates, both windows and drivers and the machine is very smooth and stable.

After installing iTunes the computer will no longer shut down, it displays the logging off / shutting down screen but then just reboots.

I have attempted numerous resolutions to no avail, i.e. disabled NIC as bootable device, disabled the hybrid boot feature & flashed and tweaked some BIOS settings.

The computer will not even shut down when I give the command "shutdown /s /t 0"

I only had Windows Office and iTunes installed on the computer and suspecting that iTunes may be the culprit, I uninstalled it and now the computer shuts down without any issue.

I have since read several threads about iTunes and shutdown/restart issues with 64 bit versions of Windows although I have not found anyone else with my exact issue.

Is anyone aware of a resolution for this?

For now I will need to install iTunes so I can sync my phone and then uninstall so I can shut down!

Windows 8

Posted on Sep 2, 2014 6:08 AM

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Answer 1

Sep 2, 2014 10:38 AM in response to NC Tarheel

Wow, that's pretty crazy! I've read a few things about USB-related problems, but in those cases the shutdown hung -- yours sounds like it completes the shutdown process fine, but reboots instead.

Just to rule out some related solutions (which I admit sound like they are for a different problem) do you want to try the following next time you need to sync?

Plug in your iPhone to a different USB port (preferably one directly on the motherboard)? I admit, I don't have a lot of faith in this one helping.
Try manually shutting down the iTunes Helper process before trying another shutdown?

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Answer 2

Sep 2, 2014 11:20 AM in response to NC Tarheel

i have a similar problem. if i cancel an import my itunes can lock up, and a soft shutdown does not work (the machine just says 'shutting down' with the rotating circle), i have to power off /power on to get everything back to normal. i have Win 7 64 bit. this has only recently started happening but not sure if itunes or o/s is the problem.

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Answer 3

NC Tarheel Author

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Sep 2, 2014 3:26 PM in response to NC Tarheel

Fingers crossed there will be an update for this, I was lucky that my install so was new that there weren't very many things that could have caused it because I don't think it would have ever occurred to me that iTunes was the issue.

I literally tried every other possibility before waking up in the middle of the night and realizing that the problem started right after I installed iTunes.

I have had issues with Apple software in the past where I attempt to disable it from launching automatically when I boot the computer and it will simply create another entry for itself in the startup list.

If I disable that one it makes another, and another and another.... It's like the freaking Apple hydra.

The want me to know how much I need them! lol

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8.1 can't shut down after installing itunes