safari is asking us to call 1-866 782-**** because of a security issue. Safari is not currently working. What is this all about?

The scam website you encountered is very common and can be created by anyone in minutes. If you were to call that telephone number they would gleefully accept credit card payment in whatever amount they can convince you to spend, for the answer that you just got on this site for free. That assumes they know what they're doing, which isn't guaranteed.

A greater threat is that during the phone conversation, they convince you to install a remote access tool (a/k/a RAT - TeamViewer is an example of one) that would enable them to log in to your computer remotely for whatever nefarious purpose that may entail. Clearly you didn't do that.

See alternative solutions in:

A Browser Pop-up has Taken Over Safari

(Note that I am affiliated with this site, and some pages contain ads).

Sorry for the second same words reply but I want people to see this is a scam thank you

this conversation has help me, today I had the same pop up scam announcement, I was searching in you tube yahoo and google about this no one apparently had this issue before, first I was going to call the original apple phone number because to me this pop seem awkward but the announcement had the apple name I gave it a try but using the call app phone booth just to see if it was the official apple phone number and if it was not who ever was asking me to call wont get my actual phone number, to my surprise it wasn't apple official phone number because I have called the apple official # and is nothing a like, I hung up all worried and sad with only one option in my mind called the apple support number, then I stop and thought for a minute and one clever thought came to my head that is brain lol, the clever thought was this "let me put this phone number in the web to see if it takes me to the official apple website" so I did it and the first pop up search was this article this conversation of you guys read it and follow the instructions they were very successful fix my issue, thank you so much guys, keep up the great work.

Edit

This is a scam, delete it.

You can post it here which what you got.

IF it is your IPhone

1. Go to settings

2. Click on Safari

3. Scroll down to "clear history and website data"

4. Restart your phone

5. You are free.

Do not call that number. Do not click "Ok".

FYI, if at any point any one wishes to investigate this further, the site they are using to ask people to log into in order to access their computers is https://secure.logmeinrescue.com/Customer/Code.aspx

DON NOT follow their instructions!

I hope my computer is secure after having followed the instructions on this thread - that is clear all web data in safari. What a waste of time and disappointment for apple consumers!

Odds are extremely likely that is.

This is one of the few times that I would recommend doing an erase and install.

If you have backup taken prior to allowing the hacker on you Mac use that to restore your data. Anything I would not trust.

If you paid him anything, I would stop payment.

1. If Safari is running, force it to quit.
2. Hold a shift key while launching Safari again.

If the scam webpage continues to appear write back for additional instructions.

In addition to the advice above: If you provided financial information, contact your bank regarding the issue of a new card.

I had this happen on 9-3. I called the number, spent a half hour on hold, then another half hour talking to the tech. I gave him access to my computer. He went through a bunch of stuff, then told me I have a major problem and need a special software. He said if I went to the apple store, it would be more expensive. I told him that I have Geek Squad protection, and he said I should still buy it through him for $149 for two years. I told him I would try Geek Squad first, then call back if needed.

If this is a scam, it is very clever. I have no idea if he infected my computer or what happens next.

I very much appreciate John Galt's solutions as well. We can only hope that our experiences will help someone in the future avoid this scam.

Because Safari was completely blocked, I was not able to go anywhere else on the internet to try and find more information. It looked so official, and I had no idea that somebody could do that on a Mac – that was one of the main reasons I got a Mac. The guy seemed very official until the end when he told me not to purchase through an Apple store.

this conversation has help me, today I had the same pop up scam announcement, I was searching in you tube yahoo and google about this no one apparently had this issue before, first I was going to call the original apple phone number because to me this pop seem awkward but the announcement had the apple name I gave it a try but using the call app phone booth just to see if it was the official apple phone number and if it was not who ever was asking me to call wont get my actual phone number, to my surprise it wasn't apple official phone number because I have called the apple official # and is nothing a like, I hung up all worried and sad with only one option in my mind called the apple support number, then I stop and thought for a minute and one clever thought came to my head that is brain lol, the clever thought was this "let me put this phone number in the web to see if it takes me to the official apple website" so I did it and the first pop up search was this article this conversation of you guys read it and follow the instructions they were very successful fix my issue, thank you so much guys, keep up the great work.