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Question: Safari Virus? Pop up won't go away

Today this popped up on my screen in Safari & won't go away. I've done Force Quit & Restarted Computer. Each time I open Safari this is on the screen. I'm running OS X 10.9.4

What do I do? Have I been hacked?

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MacBook Pro, OS X Mavericks (10.9.4)

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Sep 2, 2014 4:11 PM in response to REDallas In response to REDallas

It's malware ... (not a virus)


You haven't been hacked and do not call the 1-855 number. It's a hoax.



Download and run the adware removal tool here > The Safe Mac » Adware Removal Guide


Easy, safe, and only takes a minute or two.

Question marked as Helpful

Sep 2, 2014 6:09 PM in response to REDallas In response to REDallas

I'm concerned that someone hacked into my computer from an online site to steal information. Is that possible?


From what you describe, no. Adware's typical goal is to convince you to spend money on something you don't need. If you were to call that telephone number they would gleefully accept credit card payment in whatever amount they can convince you to spend, for the answer that you just got on this site for free. That assumes they know what they're doing, which isn't guaranteed.


A greater threat is that during the phone conversation, they convince you to install a remote access tool (a/k/a RAT - TeamViewer is an example of one) that would enable them to log in to your computer remotely for whatever nefarious purpose that may entail. Clearly you didn't do that.


In an abundance of caution, go to the Safari menu > Preferences > Privacy, and select Remove All Website Data... > Remove Now.


You will need to sign in again with all websites that require authentication (such as this one).

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Question marked as Helpful

Sep 2, 2014 4:11 PM in response to REDallas In response to REDallas

It's malware ... (not a virus)


You haven't been hacked and do not call the 1-855 number. It's a hoax.



Download and run the adware removal tool here > The Safe Mac » Adware Removal Guide


Easy, safe, and only takes a minute or two.

Sep 2, 2014 4:11 PM

Reply Helpful (2)

Sep 2, 2014 4:31 PM in response to REDallas In response to REDallas

It's not a virus. Do not download or install anything in an effort to fix it.


  1. If Safari is running, force it to quit as you did before.
  2. Hold a shift key while launching Safari again.


If the scam webpage continues to appear write back for additional instructions.

Sep 2, 2014 4:31 PM

Reply Helpful (3)
Question marked as Helpful

Sep 2, 2014 6:09 PM in response to REDallas In response to REDallas

I'm concerned that someone hacked into my computer from an online site to steal information. Is that possible?


From what you describe, no. Adware's typical goal is to convince you to spend money on something you don't need. If you were to call that telephone number they would gleefully accept credit card payment in whatever amount they can convince you to spend, for the answer that you just got on this site for free. That assumes they know what they're doing, which isn't guaranteed.


A greater threat is that during the phone conversation, they convince you to install a remote access tool (a/k/a RAT - TeamViewer is an example of one) that would enable them to log in to your computer remotely for whatever nefarious purpose that may entail. Clearly you didn't do that.


In an abundance of caution, go to the Safari menu > Preferences > Privacy, and select Remove All Website Data... > Remove Now.


You will need to sign in again with all websites that require authentication (such as this one).

Sep 2, 2014 6:09 PM

Reply Helpful (1)
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Question: Safari Virus? Pop up won't go away