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Red circle with red X inside - what does this mean?

My ipod Classic just stopped working one day. It displays a large red circle with a red X inside. Under that symbol it simply says www.apple.com/support/ipod. I have done this and can find no help about what this symbol means.

iPod classic

Posted on Sep 3, 2014 11:09 AM

Reply
2 replies

Sep 5, 2014 7:32 AM in response to Vinascar726

Hello Vinascar726


Check out the steps below to try and resolve issues with the Red X on your iPod.


iPod Displays a Red "X" Icon

http://support.apple.com/kb/TS1463


Restore iPod from Disk Mode

  1. Disconnect iPod from your computer.
  2. Manually put iPod into Disk Mode.
  3. Open the latest version of iTunes and connect iPod.
  4. Restore iPod.

Setup Service for iPod

If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.

  1. Apple Retail Store
  2. iPod Service Request Online


Regards,

-Norm G.

Red circle with red X inside - what does this mean?

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