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Computer does not recognize usb device, ipod 7. Tried reset buttons. Deleted, reloaded itunes. Rebooted computer. Restarted Apple services. Tried new lightning cable.

Computer does not recognize usb device, ipod 7. Tried reset buttons. Deleted, reloaded itunes. Rebooted computer. Restarted Apple services. Tried new lightning cable.

iPod nano, 7th gen

Posted on Sep 3, 2014 12:18 PM

Reply
1 reply

Sep 5, 2014 9:37 AM in response to tcfroc

Hey tcfroc,



Thanks for the question, and amazing troubleshooting so far. The following resource outlines additional troubleshooting that you may have not yet tried, including verifying that the Apple Mobile Device USB Driver is installed:


iPod: Appears in Windows but not in iTunes

http://support.apple.com/kb/TS1363


If you are instead experiencing this issue on a Mac, see this resource for helpful links:


iPod not appearing in iTunes

http://support.apple.com/kb/TS3716



Thanks,


Matt M.

Computer does not recognize usb device, ipod 7. Tried reset buttons. Deleted, reloaded itunes. Rebooted computer. Restarted Apple services. Tried new lightning cable.

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