Safari-Alert ?scam?

CleanMyMac is a scam, and very likely did not help in solving this issue. Disconnecting from the Internet, then clearing all website data should have been sufficient.

Thanks Stephisa. I followed your instructions and it worked. I appreciate it

FYI

From the U.S. Federal Trade Commission:

http://www.consumer.ftc.gov/blog/court-tells-tech-support-scammers-pay

worked like a charm

thanks

Howdy Reed

Got mad atcha for catchin him tryin to scam ya, did he? [chuckle]

If you want to be a really good citizen, you could actually report this easily using reportphishing@apple.com email of the entirety of your post - if you had some URL to put in it that would be best practice OR you could merely reference your posted message's PermaLink = https://discussions.apple.com/thread/6518076?answerId=27701731022#27701731022&tstart=0#27701731

Another reason Apple doesn't do business in India besides their weird laws

buenos tardes

ÇÇÇ

Your advise worked perfectly.

Thank you.

citipunk

Welcome to ASC - for a new Mac user, pretty spiffy problem solving! I predict a bright future here helping folks. Keep it up.

buenos tardes

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Soo SOO helpful! just saying.....

thank you!

Thanks this worked a treat!!

Thank you, thank you Linc Davis.

If you didn't download and install something to give them remote access, they can't have taken it. You're fine.

Thanks! Efficient and straightforward fix.

So this afternoon I too fell for this scam. I did not take a screenshot of the original "alert" telling me that my computer has been compromised and that I must call apple. I paid this "company" $149 for them to clean my macbook pro and remove all of the viruses, or whatever they said. They had remote access to my computer and they said that I should not touch my computer for 30 minutes while the technician was working. While the "tech" was working I did write down all the things that were done to my computer.

They used

1: Citrix Online Launcher

2: TeamViewer

3: adblockplus.org

4: JSBlocker

5: CCleaner-I saw them put the cleaner into the applications folder

6: I also saw a window with "pings" and I have no idea what that is

They gave me a form for future tech support. On this form the contact email is: support@techguiders.com The two #'s listed for future tech assistance is:

1-844-617-2526, +1-844-415-5465

On the invoice from my payment the company name is Webtree LLC

2711 Centerville Road, Wilmington, Delaware 19801

1-800-810-3293

They also used two #'s to call me with during this process:

1: 661-748-0240

2: 702-330-5441

After I hung up the tech support I googled some stuff and then I realized it was a scam. I did have my doubts but for some reason I fell for it. I immediately called my cc company and I have to wait for the charge to go through before I contact billing to dispute the charge. I was issued a new card.

I now feel extremely vulnerable and I am mad at myself. I am extremely worried that they will access my computer in the future. I have an appt. with someone from the Genius Bar tomorrow evening.

I hope someone can give me some advice.

having the same problem on my iPad any ideas