Safari-Alert ?scam?

I think there are a lot of these out there. I'm seeing multiple different phone numbers they want you to call. I fell victim to one this past summer before I knew what it was. ANYONE WHO READS THIS: THOSE NUMBERS ARE ALL SCAMMERS. THIS ONE WAS CALLED CRESCOLOGIX AND THE NUMBER WAS 1 855 784 7425. If you call it you will hear mexican voices and a lot of people in the background scamming away. They had me write a check and take a picture of it with my computer camera and the money was shortly debited. I haven't had any more trouble with my bank account or anything, so I guess they were just happy to get my money. But my account on my health insurance website is acting very strange now, and almost won't work at all. I took my computer to a mac service store and they wiped my drive and installed avast and it seems ok. NONE OF THOSE POP UP SECURITY ALERTS ARE REAL THEY ARE ALL OF 'EM SCAMS.

i went to my guest account, downloaded firefox and installed it. went back to administrator and opened an incognito window on firefox and downloaded comodo. updated it and turned my wifi off. scanned and got 15 hits on my bootcamp and then i did the scan again and i finally found one shady one on my mac partition and deleting it solved my problems.

Don't even read the note it shows. if he tab is titled "ALERT", immediately close it but don't press cancel on the pop-up window. It will say in the pop-up window that you have a trojan virus but it is really the pop-up window itself. You get the virus when you click anywhere on the pop-up. exit the tab and do a quick virus check when you get this tab.

Read something similar to this today. It is a scam. Do not follow any instructions, delete what you can after reporting the matter to Apple. reportphishing@apple.com

1. Some of those scam pages can be dismissed very easily. Press command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.

2. From the Safari menu bar, select

Safari ▹ Preferences... ▹ Security

and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.

Close the malicious window or tab.

Re-enable JavaScript and close the preferences dialog.

3. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. From the menu bar, select

Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data

to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

I had the same problem. You just have to quit safari and turn the wifi off. Then restart safari and put a different web address on safari then turn the wifi back on. That fixed my problem.

I had the same "alert" so I followed the instructions they (apparently Apple Support) gave me, and I had to paid $160 for a online service to solve the issue and "clean" my mac.

The phone number and e-mail of TECH CARE LIVE INC the company that provided the supposed support is

Did you give them access to your Mac and did they install any software on it?

Same issue here but I did not call since it is not a phone# from Apple, do you know the shortcut to disable Javascript (menu are not accessible and there is no shortcut in the develop menu on my MacBook)?

Yes they accessed my mac and installed CCleaner for Mac form Piriform Ltd. They used Disk Utility>Verify/Repair permissions and then said I had to use the installed app every week to prevent future unauthorized access. Unfortunately the Safari Screnn was grayed out with the message "Safari can't Access the URL..." and was showing the Apple Support phone number which was exactly the same number in the alert, that why I called them.

They may have installed a cracked version of the app. Delete CCleaner and whatever app they used to remotely access your Mac. Most applications can be uninstalled by dragging them from the Applications folder to the trash.

Legitimate companies seldom use pop-ups in this manner, so if you see such a pop-up in the future, research it before calling the number or anything. I would also dispute the $160 charge with your credit card company since these guys are scammers claiming to be Apple.

Laurent Seroude wrote:

Same issue here but I did not call since it is not a phone# from Apple, do you know the shortcut to disable Javascript (menu are not accessible and there is no shortcut in the develop menu on my MacBook)?

Force quit Safari. Press Command ⌘ + option + esc, select Safari, press Force Quit. While holding the 'shift' key, click the Safari icon in the dock to relaunch it. If this doesn't work, disconnect from the Internet and then relaunch Safari normally. This should prevent the malicious webpage from reloading, and should give you access to the menu bar.

Once the menu bar is accessible again, go to Safari > Preferences, or press Command ⌘ and the , (comma) key. Go to the Advanced tab. Click the check box to enable the Develop menu. Then go to Develop > Disable JavaScript.

Thanks SteveJobsfan0123:

I deleted the CCleanner app with my "AppCleanner" application and I also looked for the remote access app they used to "clean" my mac , however I couldn't find it. It looked something like this when they requested to access it :

I hope it was disconnected when they finished the process, if not is there any way to prevent them to access my mac without my authorization?

Finally I already submitted an stop payment claim to my Bank.

One of my users got this panel:

while connected to APexchange.com (Notice that the phone number is a bit different.) We will report it to them as well as apple. (I suspect that the scammers have bought a pop-up ad.)

stevejobsfan0123 wrote:

I would also dispute the $160 charge with your credit card company since these guys are scammers claiming to be Apple.

You should notify your credit card company because they will probably want to cancel your card number and issue you a new one. Who knows where your numbers have been?