Kmacf
Level 1 (0 points)

Q: Cancelling storage

Hello

 

yesterday I purchased extra storage for my iPhone mistakenly thinking that it would enable me to add more photos to my camera. I actually purchased I cloud storage. the apple website said I could cancel within 45 days and revert to previous storage options. I have tried to contact apple on their website but it says I need to purchase assistance to get any help. Can anyone suggest what to do? I cannot change it back on my phone.

Posted on Sep 4, 2014 2:25 AM

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Kmacf

Q: Cancelling storage

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 4, 2014 2:35 AM in response to Kmacf
    Level 10 (124,577 points)
    Apple Music
    Sep 4, 2014 2:35 AM in response to Kmacf

    Click here >   iCloud: Storage upgrades and downgrades

     

    Then look for:  Downgrade your iCloud plan

  • by Roger Wilmut1,Helpful

    Roger Wilmut1 Roger Wilmut1 Sep 4, 2014 2:38 AM in response to Kmacf
    Level 9 (78,525 points)
    iTunes
    Sep 4, 2014 2:38 AM in response to Kmacf

    You can cancel an iCloud storage upgrade but only within 15 days of buying:

     

    Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com -  click 'See all products and services',  then 'More Products and Services, then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.

     

    In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.

     

    If it is more than 15 but less than 45 days you may be able to get a partial refund by the same method.

     

    If it is more than 45 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see

     

    http://help.apple.com/icloud/#mm12eecb08e7