LauraGoBu
Level 1 (0 points)

Q: My iPad 2 doesn't turn on (already tried restarting it which was useless, plugging and unplugging it, etc!) HELP!

I'd been using it normally, I turned it off yesterday, and when I tried turning it on today, it didn't answer (the screen changes slightly colour, but no apple to be seen!), I have already pressed both buttons for 10 sec, I plugged it in, but nothing happened! When I connect it to power it makes the 'charging' sound, but nothing else!

Please can anyone hel!?

iPad 2, iOS 7.1.1

Posted on Sep 4, 2014 8:05 AM

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LauraGoBu

Q: My iPad 2 doesn't turn on (already tried restarting it which was useless, plugging and unplugging it, etc!) HELP!

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  • Helpful answers

  • by joe_73,

    joe_73 Sep 6, 2014 7:37 AM in response to LauraGoBu
    Level 3 (700 points)
    Sep 6, 2014 7:37 AM in response to LauraGoBu

    Hi ,

     

    Welcome to the Apple Support Communities!

     

    I know your issue is specifically with your iPad but in this situation I would suggest following the troubleshooting steps in the following article. The article linked is written for iPhone troubleshooting, but the steps will be the same for your iPad.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Have a great day,

    Joe

  • by Ralph9430,

    Ralph9430 Ralph9430 Sep 6, 2014 8:22 AM in response to LauraGoBu
    Level 6 (18,243 points)
    Apple Watch
    Sep 6, 2014 8:22 AM in response to LauraGoBu

    If the battery is completely drained it may take some time while on the charger before the iPad responds. Plug the iPad into the charger that came with it and plug that into a good wall outlet. Wait one hour. Then reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. If the iPad restarts let it continue to charge until the battery is 100%. If it doesn't start up make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support. They will examine your iPad and explain your options.