About 11 months now I cannot backup my iphone 4 through icloud.Please help me.

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Level 1

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About 11 months now I cannot backup my iphone 4 through icloud.Please help me.

Hello,

Please it is 11 months now, I recieved authentication failed message when I try to login with my Apple ID during icloud account setup on my iphone4.

Please kindly help me.

Thanks.

Benjamin Attobrah.

iPhone 4, iOS 7.1.1, loss photos after restoring

Posted on Sep 4, 2014 7:06 AM

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Answer 1

joe_73

Level 3

705 points

Sep 6, 2014 8:00 AM in response to battobra

Hi battobra,

Welcome to the Apple Support Communities!

I understand the frustration of not being able to backup with iCloud. I also understand you have already looked over the following link. I would suggest following the step in this article to isolate the situation by trying to sign in to the Apple ID website.

iCloud: Account troubleshooting

http://support.apple.com/kb/TS3988

I receive an “authentication failed” message when I try to sign in with my Apple ID during iCloud account setup on my iPhone, iPad, or iPod touch.

Go to My Apple ID (appleid.apple.com), click “Manage your Apple ID,” and try to sign in with your Apple ID. If you are unable to sign in, follow the steps provided there to reset your Apple ID account password.

Have a great day,

Joe

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