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What is 'Media Services' and why is it draining all my data?

Hi,


In the last few months I have realised my data is being munched at an alarming rate. I have and Iphone 5s (16gb). So much so I try and turn all my data for apps off when not in use.After monitoring it for a few months and keeping location settings and everything else turned off the majority of the time. Today I noticed on my journey home from work (approx 1hr) that under Settings > Mobile > System Services there is a Media Services section. This went up in the space of 20 mins from 110kb to 98.1 MB. Now this clearly cant be correct, it is also nothign to do with any apps as they have seperate usage next to each icon on the page before. Does anyone have any ide what 'Media Services' is? I have looked at friends iPhones and their total 'Media Service' usage is minute in comparison and most havent reset thei data counters in months, if not ever. any help would be greatly appreciated.


Thanks

Jamie

iPhone 5c, iOS 7.0.2, 16gb

Posted on Sep 4, 2014 7:29 AM

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Posted on Nov 4, 2015 2:23 PM

I figured out what is is.. the hard way thou. My Iphone 6S was restored from an older 6 which carried several Gigs of Music.

THis morning I started Apple music for the first time on the train again and it asked me to switch on Icloud music services.

I thought this is just to see and stream my music. The following hours the phone killed 90% of the battery and munched through

vast amount of cellular data although data usage for the itunes, music and appstore app were deactivated (I deactivated data usage of apple music when

I noticed the battery drainage). The activation of icloud music in fact moved all songs which were downloaded on my older iphone 6 into the download list in itunes although the dada usage was already deactivated. The data usage was entirely assigned to media services in the system services section.

So there you go.. (and so did my 7GB of free cellular data) Media Services is responsible in case you make your music offline available.. I hope this helps some of you guys to avoid my mistake. Cheers...

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Nov 4, 2015 2:23 PM in response to clarkish87

I figured out what is is.. the hard way thou. My Iphone 6S was restored from an older 6 which carried several Gigs of Music.

THis morning I started Apple music for the first time on the train again and it asked me to switch on Icloud music services.

I thought this is just to see and stream my music. The following hours the phone killed 90% of the battery and munched through

vast amount of cellular data although data usage for the itunes, music and appstore app were deactivated (I deactivated data usage of apple music when

I noticed the battery drainage). The activation of icloud music in fact moved all songs which were downloaded on my older iphone 6 into the download list in itunes although the dada usage was already deactivated. The data usage was entirely assigned to media services in the system services section.

So there you go.. (and so did my 7GB of free cellular data) Media Services is responsible in case you make your music offline available.. I hope this helps some of you guys to avoid my mistake. Cheers...

Sep 4, 2014 8:17 AM in response to clarkish87

I just checked my device, and the last time that I reset statistics was on 8/14. I look at Media Services on my device and it reports 403KB. I really don't know what that signifies, and have not been able to locate anything that indicates what it is. Maybe someone else would know, but a jump like that would make me wonder too. Perhaps you can do a reset and monitor what it is that you do with the phone for a short period and see if anything is added to that section, and could possibly determine what it is. Otherwise, you might make an appointment at the Genius Bar at Apple and ask that question.

Sep 9, 2014 9:29 AM in response to clarkish87

I think I remember reading another post where someone asked this question, but I cannot remember when. After responding to you I reset my data and checked again a while later and found no entries there. So, I'm not sure what it is, but whatever it was, I haven't used any of it. Hopefully someone else may have encountered an issue, but whatever it is, I've not used very much of it. Good luck.

Oct 24, 2014 12:40 PM in response to clarkish87

iPhone 6 Plus 128GB iOS8.1


Settings->iCloud->iCloud Drive (on)->:


iCloud Drive allows apps to store documents and data in iCloud


[The page then lists all of the applications that have permission to store data up to the iCloud.]


At the bottom of the page is an option to "use cellular data"


Not sure if that's the culprit, but it's worth checking.

Nov 4, 2015 8:58 PM in response to Lars Vader

I Recently came off an unlimited plan and am now watching my data like a hawk. i made a ton of music "available offline" with apple Music while on wifi. Once all songs were downloaded I left wifi range and played music. I chewed through 2.5 gb of data in no time by playing songs Apple Music has claimed were available offline. Lars Vader- are you saying that even when you make it available offline it isn't actually available offline and they are still using data? If that's the case I'll just go back to Spotify.

Nov 4, 2015 10:26 PM in response to Swedish Maid

Nah.. when my stuff was readily downloaded on the Iphone6 there was no additional data usage. Back then I had 1GB cellular data and would have noticed.

Even if apple music would stream what you listened to it can not explain the 2.5GB since apple music should use about 50-60MB per hour streaming at a normal quality. What I am claiming is that if there is stuff in your download list when you leave your wifi it might suck your data dry even if you switch off mobile data usage eventually.

Did you check the download list in the itunes app or in the apple music "x songs are being downloaded" display? I noticed yesterday that they are not always in line. My download list in the itunes app showed 941 downloads while the music app claimed 820 songs in download.

Maybe your downloads were just not finished yet when you left and it didn't show up 😟

Dec 11, 2015 1:00 PM in response to Lars Vader

I just ran into the same problem. With no warning Apple Music started downloading all the contents of my iCloud library and made them available offline. It drained my battery in about 2 hours and i had no idea why. I was confused until I found this thread and when i opened iTunes on my phone it said downloading 6 songs. It chewed through 11.5GB of data on my plan and caused it to go over. The only difference between me and Lars Vader was that I've always had the iCloud music turned. All of a sudden there was a mass download and use of data which i'm furious about.

Dec 12, 2015 7:16 AM in response to avidal22

Bringing this thread up because the "Media Services" are back with iOS 9.2!

Installed 9.2 two days ago around noon and although I've been within my home's wifi for an hour after that, iOS 9.2 managed to drain 2,6 GB of cellular data during the following afternoon being outside and deplete my battery as well. My monthly data plan is now depleted. Thanks Apple!

I checked all the settings if any slider has been moved out of the "off-position" for cellular usage on iCloud backup, photo sync, etc. But it's not. I still have no idea which Apple system service caused this usage. It's the "media services" but which app? The app listing of cellular data lists only ~120 MB for photos or apple music or messages. My provider won't reset my data plan until Apple admittes a bug. 😟

We're do we file an bug report?

Dec 12, 2015 9:52 AM in response to bman123

Just a very long call with Apple in Ireland. Very nice but in there opinion there is no issue with iOS.

Even supervisor confirmed that system services -> media services is ineed only iCloud Photo Library or Drive and NOT Apple Music. Latter is shown via the usage of the Music App. But they trace every iOS Update to confirm issues and although millions of devices have been upgraded already, there is not really a widespread issue with huge traffic on iCloud. Since there won't be a toggle sw to track the activity of iCloud Photos and system datas (which I find ridiculous, since no progress is visible and they also limit all possible 3rd party app's usage or even the iTunes App cellular limit of 200 MB) they can only strongly recommend to stay in Wifi range for a reasonable time (> 2h) after an iOS update. They say it is possible that an old sync progress has been on hold due to an error and has now been solved and synced unfortunately. Feedback is required via feedback.apple.com to have an on/off sw for iCloud cellular data!

What is 'Media Services' and why is it draining all my data?

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