t_annetts
Level 1 (0 points)

Q: iphone 5 wont turn  on/ charge/ sync

a few weeks ago forgot to charge phone woke up dead stuck it on charge at work took 2hrs to come back on then it was fine then last week i done the same thing forgot to charge it died now wont turn on or anything Ive tried soft restart different chargers but nothing even left it on charge over night but still life less

 

its out of the 1year warranty

 

so battery and charger port changed worked fine charged then i let it die again and now same thing wont charge or turn on has anyone got any ideas?

 

been told it could be ic u2 but i don't know

iPhone 5, iOS 7.1.2

Posted on Sep 4, 2014 1:42 PM

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t_annetts

Q: iphone 5 wont turn  on/ charge/ sync

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  • Helpful answers

  • by alex_h1,

    alex_h1 alex_h1 Sep 6, 2014 6:21 AM in response to t_annetts
    Community Specialists
    Sep 6, 2014 6:21 AM in response to t_annetts

    Hello t_annetts,

     

    Thanks for using Apple Support Communities.

     

    Please follow the troubleshooting steps in the article below to help resolve this issue.

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

    Take care,

    Alex H.

  • by t_annetts,

    t_annetts t_annetts Sep 9, 2014 11:47 AM in response to alex_h1
    Level 1 (0 points)
    Sep 9, 2014 11:47 AM in response to alex_h1

    HI

    ive tried all this but still won't work