HT201455: If you didn't receive your verification or reset email

Learn about If you didn't receive your verification or reset email
bfidler

Q: I did everything suggested above and I still did not get email to reset from Apple. I did this 10 times now...no email!

HHelp I want to delete an Apple ID but can't remember old password. Apple asks if I want email verification. I say yes. No email. Did this 10 times!  Help

iPhone 5, iOS 7.1.1

Posted on Sep 4, 2014 2:46 PM

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Q: I did everything suggested above and I still did not get email to reset from Apple. I did this 10 times now...no email!

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  • by ios decipher,

    ios decipher ios decipher Sep 4, 2014 8:52 PM in response to bfidler
    Level 4 (2,950 points)
    Sep 4, 2014 8:52 PM in response to bfidler

    Try resetting via the security questions:

     

    If you know the answers to your security questions

    1. Go to My Apple ID (appleid.apple.com).
    2. Select “Reset your password.”
    3. Enter your Apple ID, then select Next.
    4. Select “Answer security questions” as your authentication method. Select Next.
    5. Select the birth date associated with your Apple ID, then select Next to begin answering your security questions.
    6. After answering your security questions, you'll be asked to enter and confirm your new password. Select Reset Password when done.

    If you are still unable to reset the password the contact Apple Account Security:

     

    Apple ID: Contacting Apple for help with Apple ID account security