HT201455: If you didn't receive your verification or reset email
Learn about If you didn't receive your verification or reset email
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Helpful answers
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Sep 4, 2014 8:52 PM in response to bfidlerby ios decipher,Try resetting via the security questions:
If you know the answers to your security questions
- Go to My Apple ID (appleid.apple.com).
- Select “Reset your password.”
- Enter your Apple ID, then select Next.
- Select “Answer security questions” as your authentication method. Select Next.
- Select the birth date associated with your Apple ID, then select Next to begin answering your security questions.
- After answering your security questions, you'll be asked to enter and confirm your new password. Select Reset Password when done.
If you are still unable to reset the password the contact Apple Account Security:
Apple ID: Contacting Apple for help with Apple ID account security