PLEASE HELP Spinning beachball keeps coming up…

Question

Level 1

32 points

PLEASE HELP Spinning beachball keeps coming up…

Hey guys, even though I've got 500mb of RAM available for OSX to use the spinning beachball comes up every now and again and when it appears I’m unable to do anything other than move my mouse. I’m running latest version of OSX Mavericks.

Thanks!

Posted on Sep 5, 2014 5:52 AM

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Answer 1

arthur

Level 5

5,242 points

Sep 5, 2014 6:16 AM in response to NewbMacUser

It would help to give us more information.

Etrecheck http://www.etresoft.com/etrecheck is a free app developed by one of the participants on this forum which will generate a system report on your Mac. If you post the report here we can take a look and see what the problem is.

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Answer 2

Linc Davis

Level 10

209,547 points

Sep 5, 2014 11:57 AM in response to NewbMacUser

When you have the problem, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 3

NewbMacUser Author

Level 1

32 points

Sep 13, 2014 4:19 AM in response to arthur

The spinning beachball seems to be appearing more often and it stays a lot longer too!

My system is completely unresponsive when the beachball appears!

Here it is:

Hardware Information:

Mac mini - model: Macmini5,1

1 2.3 GHz Intel Core i5 CPU: 2 cores

8 GB RAM

Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

System Software:

OS X 10.9.4 (13E28) - Uptime: 1 day 2:29:34

Disk Information:

Hitachi HTS545050B9A302 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (70.16 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Gatekeeper:

Mac App Store and identified developers

Kernel Extensions:

[kext loaded] at.obdev.nke.LittleSnitch (4098 - SDK 10.8) Support

[not loaded] com.Logitech.Control Center.HID Driver (3.5.1 - SDK 10.0) Support

[not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) Support

[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) Support

[kext loaded] com.netralia.driver.VBMicDriver (1.0.0 - SDK 10.7) Support

[kext loaded] com.netralia.driver.VBSpeakerDriver (1.0.0 - SDK 10.7) Support

[not loaded] com.sony.driver.prs2 (1.0.3d1) Support

Problem System Launch Agents:

[failed] com.paragon-software.NTFS.SparkleUpdate.plist Support

[running] com.paragon.NTFS.notify.plist Support

Launch Daemons:

[running] at.obdev.littlesnitchd.plist Support

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.adobe.SwitchBoard.plist Support

[loaded] com.anchorfree.ajaxserver.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support

[loaded] com.oracle.java.Helper-Tool.plist Support

[loaded] com.oracle.java.JavaUpdateHelper.plist Support

[not loaded] com.teamviewer.teamviewer_service.plist Support

Launch Agents:

[running] at.obdev.LittleSnitchUIAgent.plist Support

[not loaded] com.adobe.AAM.Updater-1.0.plist Support

[running] com.Logitech.Control Center.Daemon.plist Support

[loaded] com.oracle.java.Java-Updater.plist Support

[running] com.rosettastone.rosettastonedaemon.plist Support

[not loaded] com.sony.ReaderDesktop.RunReaderDesktop.plist Support

[not loaded] com.teamviewer.teamviewer.plist Support

[not loaded] com.teamviewer.teamviewer_desktop.plist Support

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist Support

[loaded] com.adobe.ARM.[...].plist Support

[loaded] com.google.keystone.agent.plist Support

[loaded] com.valvesoftware.steamclean.plist Support

User Login Items:

iTunesHelper

AdobeResourceSynchronizer

Dropbox

Evernote

Little Snitch Configuration

System Preferences

Activity Monitor

Preview

TextEdit

readerAppHelper

Plex Media Server

AirPlayitServerManager

Internet Plug-ins:

nplastpass: Version: 2.0.25 Support

LogMeInSafari64: Version: 1.0.660 Support

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support

AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support

FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

LogMeIn: Version: 1.0.660 Support

Silverlight: Version: 4.1.10329.0 Support

Flash Player: Version: 15.0.0.152 - SDK 10.6 Cannot contact Adobe

LogMeInSafari32: Version: 1.0.660 Support

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.1.0 Support

AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support

JavaAppletPlugin: Version: Java 7 Update 51 Check version

Safari Extensions:

LastPass: Version: 3.1.57

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 2.0 - SDK 10.9

AppleAVBAudio: Version: 203.2 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

iTunes Plug-ins:

Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

User Internet Plug-ins:

Picasa: Version: 1.0 - SDK 10.4 Support

3rd Party Preference Panes:

Flash Player Support

Flip4Mac WMV Support

Java Support

Logitech Control Center Support

Paragon NTFS for Mac ® OS X Support

Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 464.96 GB Disk used: 399.62 GB

Destinations:

TM [Local] (Last used)

Total size: 930.90 GB

Total number of backups: 25

Oldest backup: 2014-02-14 22:20:34 +0000

Last backup: 2014-09-07 13:26:29 +0000

Size of backup disk: Too small

Backup size 930.90 GB < (Disk used 399.62 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

19% Console

16% firefox

10% WindowServer

6% Evernote

3% sysmond

Top Processes by Memory:

688 MB firefox

532 MB Finder

434 MB WindowServer

229 MB mds_stores

205 MB Evernote

Virtual Memory Information:

1.65 GB Free RAM

4.06 GB Active RAM

814 MB Inactive RAM

1.49 GB Wired RAM

1.59 GB Page-ins

0 B Page-outs

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Answer 4

arthur

Level 5

5,242 points

Sep 13, 2014 5:50 AM in response to NewbMacUser

Suggestions:

You've got a lot of User Login Items. Try removing them and then restart.
Get rid of the Google Keystone Agent. It's known for slowing things down with excessive phoning home. http://applehelpwriter.com/2014/07/13/how-to-remove-googles-secret-update-softwa re-from-your-mac/
Try a safe boot OS X Mavericks: Start up in safe mode which will do some diagnostic testing and then start up without third party add-ons. The safe boot can take a while so be patient. If the SBBOD (spinning beachball of death) is resolved with a safe boot, you can then try a regular boot and see how it works. Sometimes (rarely) a safe boot will fix the problem. More likely, the SBBOD will return with a normal boot, but then you know it's the third party software that is the problem, and you can then try to isolate the problem (trial and error).
Try a test user account Isolating an issue by using another user account
If the test user account does not show the SBBOD then you know it is something in your user account. You can try
1. boot into recovery mode and repair your HD and permissions OS X: About OS X Recovery
2. reinstall Mavericks with the combo updater over your current installation OS X Mavericks 10.9.4 Update (Combo)
As a last resort you could back up your documents, erase your HD, and do a clean reinstall of Mavericks.
If none of that works, your HD may be failing. You can check the SMART status of the drive. If that's the case you would replace the HD.

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Answer 5

greg sahli

Level 7

25,508 points

Sep 13, 2014 7:46 AM in response to NewbMacUser

You should answer Linc - he is trying to help you identify the root cause of the issue.

I see you have teamviewer installed - any chance you have given a password to some so-called "help desk" person or company?

Any reason you are running LittleSnitch?

Are anchorfree.tun (network tunnel software) and anchorfree.ajaxserver related to the same issue?

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Answer 6

NewbMacUser Author

Level 1

32 points

Sep 13, 2014 8:37 AM in response to greg sahli

No chance. Teamviewer is off anyway. I'll try doing what Linc says.

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Answer 7

NewbMacUser Author

Level 1

32 points

Sep 15, 2014 6:17 PM in response to Linc Davis

Is this enough? I removed my Mac's name and placed a *** in its place, but that's all.

16/09/2014 11:08:00.691 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF96180A960 ***-mini.local. (Addr) that's already in the list

16/09/2014 11:08:00.692 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF96180ADF0 103.20.168.192.in-addr.arpa. (PTR) that's already in the list

16/09/2014 11:08:31.693 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF961806B60 ***-mini.local. (AAAA) that's already in the list

16/09/2014 11:08:31.693 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF961806FF0 2.3.D.9.7.5.E.F.F.F.4.1.A.2.A.C.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. (PTR) that's already in the list

16/09/2014 11:08:31.694 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF96180A960 ***-mini.local. (Addr) that's already in the list

16/09/2014 11:08:31.694 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF96180ADF0 103.20.168.192.in-addr.arpa. (PTR) that's already in the list

16/09/2014 11:09:00.089 am Howler Timer[457]: tcp_connection_destination_prepare_complete 1058 connectx to 74.125.237.145#80 failed: 64 - Host is down

16/09/2014 11:09:00.089 am Howler Timer[457]: tcp_connection_destination_prepare_complete 1058 connectx to 74.125.237.147#80 failed: 64 - Host is down

16/09/2014 11:09:00.090 am Howler Timer[457]: tcp_connection_destination_prepare_complete 1058 connectx to 74.125.237.144#80 failed: 64 - Host is down

16/09/2014 11:09:00.090 am Howler Timer[457]: tcp_connection_destination_prepare_complete 1058 connectx to 74.125.237.146#80 failed: 64 - Host is down

16/09/2014 11:09:00.090 am Howler Timer[457]: tcp_connection_destination_prepare_complete 1058 connectx to 74.125.237.148#80 failed: 64 - Host is down

16/09/2014 11:09:00.090 am Howler Timer[457]: tcp_connection_handle_destination_prepare_complete 1058 failed to connect

16/09/2014 11:09:00.091 am Howler Timer[457]: tcp_connection_handle_destination_prepare_complete 1058 failed to connect

16/09/2014 11:09:02.695 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF961806B60 ***-mini.local. (AAAA) that's already in the list

16/09/2014 11:09:02.695 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF961806FF0 2.3.D.9.7.5.E.F.F.F.4.1.A.2.A.C.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. (PTR) that's already in the list

16/09/2014 11:09:02.696 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF96180A960 ***-mini.local. (Addr) that's already in the list

16/09/2014 11:09:02.696 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF96180ADF0 103.20.168.192.in-addr.arpa. (PTR) that's already in the list

Please help me!!!

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