Q: *PLEASE HELP* Spinning beachball keeps coming up…
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Sep 5, 2014 6:16 AMby arthur,It would help to give us more information.
Etrecheck http://www.etresoft.com/etrecheck is a free app developed by one of the participants on this forum which will generate a system report on your Mac. If you post the report here we can take a look and see what the problem is.
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Sep 5, 2014 11:57 AMby Linc Davis,When you have the problem, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
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Sep 13, 2014 4:19 AMby NewbMacUser,The spinning beachball seems to be appearing more often and it stays a lot longer too!
My system is completely unresponsive when the beachball appears!
Here it is:
Hardware Information:
Mac mini - model: Macmini5,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
System Software:
OS X 10.9.4 (13E28) - Uptime: 1 day 2:29:34
Disk Information:
Hitachi HTS545050B9A302 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (70.16 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[kext loaded] at.obdev.nke.LittleSnitch (4098 - SDK 10.8) Support
[not loaded] com.Logitech.Control Center.HID Driver (3.5.1 - SDK 10.0) Support
[not loaded] com.Logitech.Unifying.HID Driver (1.2.0 - SDK 10.0) Support
[not loaded] com.anchorfree.tun (1.1.1 - SDK 10.8) Support
[kext loaded] com.netralia.driver.VBMicDriver (1.0.0 - SDK 10.7) Support
[kext loaded] com.netralia.driver.VBSpeakerDriver (1.0.0 - SDK 10.7) Support
[not loaded] com.sony.driver.prs2 (1.0.3d1) Support
Problem System Launch Agents:
[failed] com.paragon-software.NTFS.SparkleUpdate.plist Support
[running] com.paragon.NTFS.notify.plist Support
Launch Daemons:
[running] at.obdev.littlesnitchd.plist Support
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.SwitchBoard.plist Support
[loaded] com.anchorfree.ajaxserver.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[not loaded] com.teamviewer.teamviewer_service.plist Support
Launch Agents:
[running] at.obdev.LittleSnitchUIAgent.plist Support
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.Logitech.Control Center.Daemon.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.rosettastone.rosettastonedaemon.plist Support
[not loaded] com.sony.ReaderDesktop.RunReaderDesktop.plist Support
[not loaded] com.teamviewer.teamviewer.plist Support
[not loaded] com.teamviewer.teamviewer_desktop.plist Support
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.valvesoftware.steamclean.plist Support
User Login Items:
iTunesHelper
AdobeResourceSynchronizer
Dropbox
Evernote
Little Snitch Configuration
System Preferences
Activity Monitor
Preview
TextEdit
readerAppHelper
Plex Media Server
AirPlayitServerManager
Internet Plug-ins:
nplastpass: Version: 2.0.25 Support
LogMeInSafari64: Version: 1.0.660 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
LogMeIn: Version: 1.0.660 Support
Silverlight: Version: 4.1.10329.0 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Cannot contact Adobe
LogMeInSafari32: Version: 1.0.660 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.1.0 Support
AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support
JavaAppletPlugin: Version: Java 7 Update 51 Check version
Safari Extensions:
LastPass: Version: 3.1.57
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
Picasa: Version: 1.0 - SDK 10.4 Support
3rd Party Preference Panes:
Flash Player Support
Flip4Mac WMV Support
Java Support
Logitech Control Center Support
Paragon NTFS for Mac ® OS X Support
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 399.62 GB
Destinations:
TM [Local] (Last used)
Total size: 930.90 GB
Total number of backups: 25
Oldest backup: 2014-02-14 22:20:34 +0000
Last backup: 2014-09-07 13:26:29 +0000
Size of backup disk: Too small
Backup size 930.90 GB < (Disk used 399.62 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
19% Console
16% firefox
10% WindowServer
6% Evernote
3% sysmond
Top Processes by Memory:
688 MB firefox
532 MB Finder
434 MB WindowServer
229 MB mds_stores
205 MB Evernote
Virtual Memory Information:
1.65 GB Free RAM
4.06 GB Active RAM
814 MB Inactive RAM
1.49 GB Wired RAM
1.59 GB Page-ins
0 B Page-outs
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Sep 13, 2014 5:50 AMby arthur,Suggestions:
- You've got a lot of User Login Items. Try removing them and then restart.
- Get rid of the Google Keystone Agent. It's known for slowing things down with excessive phoning home. http://applehelpwriter.com/2014/07/13/how-to-remove-googles-secret-update-softwa re-from-your-mac/
- Try a safe boot OS X Mavericks: Start up in safe mode which will do some diagnostic testing and then start up without third party add-ons. The safe boot can take a while so be patient. If the SBBOD (spinning beachball of death) is resolved with a safe boot, you can then try a regular boot and see how it works. Sometimes (rarely) a safe boot will fix the problem. More likely, the SBBOD will return with a normal boot, but then you know it's the third party software that is the problem, and you can then try to isolate the problem (trial and error).
- Try a test user account Isolating an issue by using another user account
- If the test user account does not show the SBBOD then you know it is something in your user account. You can try
- boot into recovery mode and repair your HD and permissions OS X: About OS X Recovery
- reinstall Mavericks with the combo updater over your current installation OS X Mavericks 10.9.4 Update (Combo)
- As a last resort you could back up your documents, erase your HD, and do a clean reinstall of Mavericks.
- If none of that works, your HD may be failing. You can check the SMART status of the drive. If that's the case you would replace the HD.
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Sep 13, 2014 7:46 AMby greg sahli,You should answer Linc - he is trying to help you identify the root cause of the issue.
I see you have teamviewer installed - any chance you have given a password to some so-called "help desk" person or company?
Any reason you are running LittleSnitch?
Are anchorfree.tun (network tunnel software) and anchorfree.ajaxserver related to the same issue?
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Sep 15, 2014 6:17 PMby NewbMacUser,Is this enough? I removed my Mac's name and placed a *** in its place, but that's all.
16/09/2014 11:08:00.691 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF96180A960 ***-mini.local. (Addr) that's already in the list
16/09/2014 11:08:00.692 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF96180ADF0 103.20.168.192.in-addr.arpa. (PTR) that's already in the list
16/09/2014 11:08:31.693 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF961806B60 ***-mini.local. (AAAA) that's already in the list
16/09/2014 11:08:31.693 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF961806FF0 2.3.D.9.7.5.E.F.F.F.4.1.A.2.A.C.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. (PTR) that's already in the list
16/09/2014 11:08:31.694 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF96180A960 ***-mini.local. (Addr) that's already in the list
16/09/2014 11:08:31.694 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF96180ADF0 103.20.168.192.in-addr.arpa. (PTR) that's already in the list
16/09/2014 11:09:00.089 am Howler Timer[457]: tcp_connection_destination_prepare_complete 1058 connectx to 74.125.237.145#80 failed: 64 - Host is down
16/09/2014 11:09:00.089 am Howler Timer[457]: tcp_connection_destination_prepare_complete 1058 connectx to 74.125.237.147#80 failed: 64 - Host is down
16/09/2014 11:09:00.090 am Howler Timer[457]: tcp_connection_destination_prepare_complete 1058 connectx to 74.125.237.144#80 failed: 64 - Host is down
16/09/2014 11:09:00.090 am Howler Timer[457]: tcp_connection_destination_prepare_complete 1058 connectx to 74.125.237.146#80 failed: 64 - Host is down
16/09/2014 11:09:00.090 am Howler Timer[457]: tcp_connection_destination_prepare_complete 1058 connectx to 74.125.237.148#80 failed: 64 - Host is down
16/09/2014 11:09:00.090 am Howler Timer[457]: tcp_connection_handle_destination_prepare_complete 1058 failed to connect
16/09/2014 11:09:00.090 am Howler Timer[457]: tcp_connection_handle_destination_prepare_complete 1058 failed to connect
16/09/2014 11:09:00.090 am Howler Timer[457]: tcp_connection_handle_destination_prepare_complete 1058 failed to connect
16/09/2014 11:09:00.091 am Howler Timer[457]: tcp_connection_handle_destination_prepare_complete 1058 failed to connect
16/09/2014 11:09:00.091 am Howler Timer[457]: tcp_connection_handle_destination_prepare_complete 1058 failed to connect
16/09/2014 11:09:02.695 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF961806B60 ***-mini.local. (AAAA) that's already in the list
16/09/2014 11:09:02.695 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF961806FF0 2.3.D.9.7.5.E.F.F.F.4.1.A.2.A.C.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. (PTR) that's already in the list
16/09/2014 11:09:02.696 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF96180A960 ***-mini.local. (Addr) that's already in the list
16/09/2014 11:09:02.696 am mDNSResponder[37]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007FF96180ADF0 103.20.168.192.in-addr.arpa. (PTR) that's already in the list
Please help me!!!
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Sep 16, 2014 9:58 AMby greg sahli,Didn't know you're still waiting -- sorry.
Your problem seems to be with a component of OS X - mDNS (Bonjour) or related network component.
As arthur suggests, next thing to try is a Safe Boot.
OS X: What is Safe Boot, Safe Mode?
If that doesn't help,
next thing I'd suggest is to re-update to 10.9.4 using the COMBO updater (download, Not from Software Update):
OS X Mavericks 10.9.4 Update (Combo)
If that still doesn't help, I think you need to reinstall OS X using the Recovery Partition:
