AfterSpencer

Q: Unable to install enrollment profile

I have installed the trust profile which works fine. The enrollment profile works on other computers (thousands of others) but on this one particular computer, which has been re-imaged multiple times, will not enroll.

 

This is the error when installing from the GUI.

Screen_Shot_2014-09-04_at_2_40_48_PM.png

 

Error logs look like this:

 

9/5/14 8:57:04.446 AM mdmclient[4000]: *** ERROR *** [Agent:501] Unknown device attribute 'DeviceID' requested for Phase1 OTA authentication

9/5/14 8:57:05.888 AM mdmclient[4000]: *** ERROR *** [Agent:501] ProcessOTABootstrapProfileCore (Unable to receive OTA identity profile <InternalError:1>)

9/5/14 8:57:06.212 AM com.apple.preferences.configurationprofiles.remoteservice[3998]: *** ERROR *** [CPInstallerUI:501] Profile installation (Production Enrollment Profile (com.apple.ota.myserverdnsname.bootstrap)) (Unable to receive OTA identity profile <InternalError:1>)

 

Any help would be appreciated.

Posted on Sep 5, 2014 8:01 AM

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Q: Unable to install enrollment profile

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