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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My iphone 5 keeps randomly locking, and even prompts to turn itself off. When hovering my finger over the lock screen button, it does the exactly the same thing.. without even touching it. However, the button works! It clicks when pressed so its not an issue with the actual button.
iPhone 5, iOS 7.1.2
Hi Elizabeth. I recently just had an issue with my phone continuously locking. Have you tried updating your phone? I feel like it does stupid stuff to force you to do an update. Good luck with your phone.
Hi Elizabeth,
Welcome to Apple Support Communities.
It sounds like there is an issue with the Sleep/Wake button on your iPhone. If you're using a case with the iPhone, test the button without the case to rule it out as a possible cause of the issue. If you aren't using a case with the iPhone or you believe the issue isn't caused by the case, try the suggestions in the article below.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Sleep/Wake button won't lock or unlock iPhone
- To lock the phone, press the Sleep/Wake button. Note: By default, if you don't touch the screen for a minute, iPhone locks automatically.
- To unlock iPhone, press the Home button or the Sleep/Wake button, then slide the slider.
- If either of the above steps don't work, try turning iPhone off and then on again.
- If the iPhone will not power off, reset it.
- Try to lock or unlock the phone.
Issue not resolved
My issue is still not resolved. What do I do next?
I hope this helps.
-Jason
This did not help with my iPhone 5 what is the problem?
iphone 5 screen keeps randomly locking?
