my web browsers are infected with pop up tabs and nothing will clean it

Something got install on my MAC and now both my Chrome and Safari are infected with Pop-up TABs, Pop-up Adds, Pop-up Videos. I have tried to use cleaning tools but nothing has worked. I've tried to lock down the security to Chrome but that didn't help either. The pop-ups seem to be targeted to types of sites I've been to (i.e. - photography, web hosting) or they are cleaner adds - MAC Keeper, etc.


With the PC I could use something like Malware bytes but nothing has worked on the MAC so far.


Thanks in advance.

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Sep 5, 2014 1:29 PM

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11 replies

Sep 5, 2014 4:11 PM in response to ugphotos

You may have inadvertently installed adware. Eradicating it is simple. For an explanation or how this may have occurred, how to avoid it in the future, and for one possible solution read How to install adware.

If that does not describe your problem please post a representative screenshot of the anomaly:



Screenshots (Mac):


To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse or trackpad. You will hear a "camera shutter" sound. This will deposit a screenshot named "Screen Shot...." followed by a date and time on your Desktop.



When you post your response, click the "camera" icon above the text field:

User uploaded file


This will display a dialog box which enables you to choose the screenshot file (remember it's on your Desktop) and click the Insert Image button. If you are not using full screen mode you can simply drag the image into the text entry field.


⌘ Shift 4 and then pressing the space bar captures the frontmost window.


⌘ Shift 3 captures the entire screen.


Don't capture or upload any information you consider personal. To edit an existing screenshot, read How to edit a screenshot.


Drag the screenshot to the Trash after you post your reply.

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my web browsers are infected with pop up tabs and nothing will clean it

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