ugphotos
Level 1 (0 points)

Q: my web browsers are infected with pop up tabs and nothing will clean it

Something got install on my MAC and now both my Chrome and Safari are infected with Pop-up TABs, Pop-up Adds, Pop-up Videos. I have tried to use cleaning tools but nothing has worked. I've tried to lock down the security to Chrome but that didn't help either. The pop-ups seem to be targeted to types of sites I've been to (i.e. - photography, web hosting) or they are cleaner adds - MAC Keeper, etc.

 

With the PC I could use something like Malware bytes but nothing has worked on the MAC so far.

 

Thanks in advance.

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Sep 5, 2014 1:29 PM

by Carolyn Samit,Solvedanswer
Carolyn Samit Carolyn Samit
Level 10 (124,577 points)
Apple Music
A:

It's malware but easy to remove ...

 

Download and run the adware removal tool here >   The Safe Mac » Adware Removal Guide

 

Easy, safe, and only takes a minute or two.

Posted on Sep 5, 2014 2:17 PM

Close
ugphotos

Q: my web browsers are infected with pop up tabs and nothing will clean it

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Sep 5, 2014 2:15 PM in response to ugphotos
    Level 10 (208,037 points)
    Applications
    Sep 5, 2014 2:15 PM in response to ugphotos

    Please post a screenshot that shows what you mean. Be careful not to include any private information.

    Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.

  • by Carolyn Samit,Solvedanswer

    Carolyn Samit Carolyn Samit Sep 5, 2014 2:17 PM in response to ugphotos
    Level 10 (124,577 points)
    Apple Music
    Sep 5, 2014 2:17 PM in response to ugphotos

    It's malware but easy to remove ...

     

    Download and run the adware removal tool here >   The Safe Mac » Adware Removal Guide

     

    Easy, safe, and only takes a minute or two.

  • by ugphotos,

    ugphotos ugphotos Sep 5, 2014 2:34 PM in response to Carolyn Samit
    Level 1 (0 points)
    Sep 5, 2014 2:34 PM in response to Carolyn Samit

    This could be exactly what I've been looking for. I haven't found a good Malware removal tool. I'll let you know what the outcome is shortly.

  • by Zimzameef,

    Zimzameef Zimzameef Sep 5, 2014 2:34 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 5, 2014 2:34 PM in response to Linc Davis

    This has also been happening to me along with a lot more random lag.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 5, 2014 2:35 PM in response to ugphotos
    Level 10 (124,577 points)
    Apple Music
    Sep 5, 2014 2:35 PM in response to ugphotos

    Keep us posted 

  • by Linc Davis,

    Linc Davis Linc Davis Sep 5, 2014 2:39 PM in response to ugphotos
    Level 10 (208,037 points)
    Applications
    Sep 5, 2014 2:39 PM in response to ugphotos
    I haven't found a good Malware removal tool.

    That's because there are no good malware removal tools. You have to change the way you use the computer so you don't get infected with malware. Downloading any unknown application at the behest of a stranger on a website is not a step in the right direction.

  • by John Galt,

    John Galt John Galt Sep 5, 2014 4:11 PM in response to ugphotos
    Level 9 (50,424 points)
    Mac OS X
    Sep 5, 2014 4:11 PM in response to ugphotos

    You may have inadvertently installed adware. Eradicating it is simple. For an explanation or how this may have occurred, how to avoid it in the future, and for one possible solution read How to install adware.


    If that does not describe your problem please post a representative screenshot of the anomaly:

     

     

    Screenshots (Mac):

     

    To take a screenshot hold ⌘ Shift 4 to create a selection crosshair. Click and hold while you drag the crosshair over the area you wish to capture and then release the mouse or trackpad. You will hear a "camera shutter" sound. This will deposit a screenshot named "Screen Shot...." followed by a date and time on your Desktop.

     

     

    When you post your response, click the "camera" icon above the text field:


    ccc1d9a6bbfa2bcd11f062bbf381272e.png

     

    This will display a dialog box which enables you to choose the screenshot file (remember it's on your Desktop) and click the Insert Image button. If you are not using full screen mode you can simply drag the image into the text entry field.

     

    ⌘ Shift 4 and then pressing the space bar captures the frontmost window.

     

    ⌘ Shift 3 captures the entire screen.

     

    Don't capture or upload any information you consider personal. To edit an existing screenshot, read How to edit a screenshot.

     

    Drag the screenshot to the Trash after you post your reply.



  • by ugphotos,

    ugphotos ugphotos Sep 5, 2014 4:44 PM in response to Carolyn Samit
    Level 1 (0 points)
    Sep 5, 2014 4:44 PM in response to Carolyn Samit

    So I ran the software. It found 3 different malware/adware programs and rebooted my MAC. I have been on the web since then and I have not had one pop up. Particularly when using Google search! Thank You for the suggestion.

  • by ugphotos,

    ugphotos ugphotos Sep 5, 2014 4:45 PM in response to Linc Davis
    Level 1 (0 points)
    Sep 5, 2014 4:45 PM in response to Linc Davis

    yes, I agree that the best way to not get infected is to not install software . However, one of my kids downloaded UTorrent and well the rest is history.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 5, 2014 4:49 PM in response to ugphotos
    Level 10 (208,037 points)
    Applications
    Sep 5, 2014 4:49 PM in response to ugphotos

    You haven't even scratched the surface of solving the problem unless you make changes in your use of the computer.

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 5, 2014 5:35 PM in response to ugphotos
    Level 10 (124,577 points)
    Apple Music
    Sep 5, 2014 5:35 PM in response to ugphotos

    You're welcome.

     

    By the way, we are not allowed to post links to downloads that could cause problems fory your computer.

     

    The Apple moderators would not allow that.