Halluu
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Q: My touch iD doesn't work!

Hello.

 

Since i bought my Iphone 5s I made my own touch iD.. but now I dont have it.. and whenever i go to the settings to make a new one it doesnt let me, i dont know why!!

now i am stuck on writing my whole password when i want to unlock my phone just like an old iphone!

 

Please help... touch iD was so much better I NEED IT BACK

iPhone 5s, iOS 7.1.1

Posted on Sep 5, 2014 11:36 AM

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Halluu

Q: My touch iD doesn't work!

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  • by Jason L,

    Jason L Jason L Sep 7, 2014 7:16 AM in response to Halluu
    Community Specialists
    Sep 7, 2014 7:16 AM in response to Halluu

    Hi Halluu,

     

    Welcome to Apple Support Communities.

     

    It sounds like you're running into an issue setting up Touch ID on your iPhone. Take a look at the article below, it provides a lot of great information about setting up and troubleshooting Touch ID on your device.

     

    iPhone 5s: Using Touch ID

    http://support.apple.com/kb/HT5883

    Resolving issues with Touch ID

    1. Make sure that you're using the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.*
      Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
    3. If you're using a protective case or screen protector, it must leave the Home button and the surrounding ring completely unobscured. If it doesn't, remove the case or screen protector and try again.
    4. Tap Settings > Touch ID & Passcode and verify that:
      • iPhone Unlock or iTunes & App Store is on.
      • You enrolled one or more fingerprints.
    5. Try enrolling a different finger.
    6. If you can't enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.

    * Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

     

    I hope this helps.

    -Jason