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iPad photo app frozen when saving photo

When I try to save a photo in the photo app the screen freezes.

Mac OS X (10.7.3)

Posted on Sep 6, 2014 10:33 AM

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Question marked as Best reply

Posted on Sep 8, 2014 7:55 AM

Hello there Gaetano46,


It sounds like your Photos app is becoming unresponsive when you try to save a photo to it from another app. I would start by quitting all the running apps on the device:


iOS: Force an app to close

http://support.apple.com/kb/ht5137

Double-click the Home button.

Swipe left or right until you have located the app you wish to close.

Swipe the app up to close it.


When you have done that and restart the device and test the issue again and let me know how it goes:


iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430


Thank you for using Apple Support Communities.

Regards,

Sterling

3 replies
Question marked as Best reply

Sep 8, 2014 7:55 AM in response to Gaetano46

Hello there Gaetano46,


It sounds like your Photos app is becoming unresponsive when you try to save a photo to it from another app. I would start by quitting all the running apps on the device:


iOS: Force an app to close

http://support.apple.com/kb/ht5137

Double-click the Home button.

Swipe left or right until you have located the app you wish to close.

Swipe the app up to close it.


When you have done that and restart the device and test the issue again and let me know how it goes:


iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/ht1430


Thank you for using Apple Support Communities.

Regards,

Sterling

iPad photo app frozen when saving photo

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