ATV 2 Home screen frozen

My ATV 2 has frozen now for a couple of weeks, thought it may be the remote so changed the battery. Then went online and was advised to hold menu and rewind buttons together for 6 secs...nothing happened. the white light flashes at the beginning and then stay on and is unresponsive.

I am about to smash it up...please advise.

J

AppleTV 2

Posted on Sep 6, 2014 11:32 AM

Reply
1 reply

Sep 6, 2014 2:23 PM in response to Jbandersonuk

You've already tried the 'unpaid remote' sequence which can help if AppleTV for some reason thinks another remote is controlling it, but it seems it wasn't that.


I think you'd be best restoring it using a USB to microUSB cable connected to a computer running iTunes, see:


Apple TV (2nd and 3rd generation): Restoring your Apple TV


If that doesn't work/help, and it's under warranty get Apple or store you bought from to replace it.

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ATV 2 Home screen frozen

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