Blackiechan1
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Q: iPad Air keeps feezing then restarts

hi guys,

 

i have an iPad Air 128GB wifi only running on ios 7 which is about 10 months old and it keeps freezing then a few seconds later it crashes and restarts, this happens about every 10-15 minutes no matter what I'm doing on it, it also happens when the iPad is sleeping. I know resetting the iPad May fix this but i was just wondering if anyone had any alternate ways of fixing this?

iPad, iOS 7.1.2, iPad Air 128GB

Posted on Sep 6, 2014 4:40 PM

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Blackiechan1

Q: iPad Air keeps feezing then restarts

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  • by Allen A,

    Allen A Allen A Sep 8, 2014 6:58 AM in response to Blackiechan1
    Community Specialists
    Sep 8, 2014 6:58 AM in response to Blackiechan1

    Hello Blackiechan1,

     

     

     

    While tailored for the iPhone, the troubleshooting steps detailed below can help stabilize your iPad as well.

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    8. My issue is still not resolved. What do I do next?
      Contact Apple Support.

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/TS2802

     

     

     

    Cheers,

    Allen