missyfromsouthport
Level 1 (0 points)

Q: iphone 5 flashing apple logo. Took to Verizon, they sent me to Apple repair dealer and when they plugged it in it wouldn't allow them to resort it. It said error occurred. Please help Warrant went out 7 days ago!

iphone 5 started flashing the Apple logo when it was plugged in. When its not plugged in it is just black. Took it to Verizon and they sent me to an authorized Apple repair place. They plugged it in to their computer to restore it and it said an error occurred.  Please help warranty went out 7 days ago and I have kids in college in Texas. Need a phone!

iPhone 5, don't know which iOS I have?

Posted on Sep 6, 2014 3:28 PM

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missyfromsouthport

Q: iphone 5 flashing apple logo. Took to Verizon, they sent me to Apple repair dealer and when they plugged it in it wouldn't allow t ... more

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  • by bobby_d,

    bobby_d bobby_d Sep 8, 2014 10:01 AM in response to missyfromsouthport
    Level 3 (770 points)
    Sep 8, 2014 10:01 AM in response to missyfromsouthport

    Hello missyfromsouthport,

     

    After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning restoration issues:

     

    If you can't update or restore your iOS device

    http://support.apple.com/kb/HT1808

    You might need to use recovery mode if:

    • You can't update or restore because iTunes doesn't recognize your device or says it's "in recovery mode".
    • The Apple logo remains onscreen for several minutes with no progress bar.
    • The Connect to iTunes screen appears.

    See what to do if the progress bar remains onscreen for several minutes


    Use recovery mode

    Recovery mode erases your device and restores it, which should resolve the issue. If you previously synced with iTunes or iCloud, you may be able to restore from your backup after recovery.

    1. Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
    2. Plug the device's USB cable into your computer only.
    3. Hold down the device's Home button as you connect the USB cable to it.
    4. When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.
      HT1808--connect_to_itunes-001-en.png
      iTunes should open and display a message such as: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
    5. Use iTunes to restore your device.


    If you don't see your device in iTunes, follow these steps for Mac or these for Windows.

    Additional Information

    If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.

    Thank you for contributing to Apple Support Communities.

     

    Cheers,

    BobbyD