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Cannot login to App store (only)

Hi,


I'm unable to login into the App store. Here's what I've tried:


1. Tried to login with the same apple ID into iTunes (OK), appleid.apple.com (OK);


2. Restarted application and the whole macbook;


3. Did everything from this page: OS X: "Cannot connect" or "Cannot connect to the App Store. An internet connection is required"


4. Created another Apple ID from within the App Store. After this it started saying "Welcome Vladimir", on the main page, but any useful action (like <View profile>) reveals authentication popup, which I cannot pass, as before...


How it looks: I type Apple ID and Password, then click <Sign In> -- nothing really happens (at least, visually). <Sign In> button stops "blinking" for a second or two, and then starts blinking again, just like I were not trying to login at all..


Please help, I want to update to newer Mac OS X, but seem to need to login into App Store.

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Sep 7, 2014 6:17 AM

Reply
Question marked as Best reply

Posted on Sep 7, 2014 8:31 AM

Try resetting the App Store and Clearing Cookies.

Reset Learned from Old Toad


and if required:


- Sign out of the App Store (in the Store menu)

- Quit the App Store

- In Finder - Go>Go to folder... (or Apple-shift-G)

- Paste in the following "~/Library/Caches/ "

- It will take you to a folder. Delete com.apple.appstore

- Launch the App Store.

3 replies
Question marked as Best reply

Sep 7, 2014 8:31 AM in response to v.mityukov

Try resetting the App Store and Clearing Cookies.

Reset Learned from Old Toad


and if required:


- Sign out of the App Store (in the Store menu)

- Quit the App Store

- In Finder - Go>Go to folder... (or Apple-shift-G)

- Paste in the following "~/Library/Caches/ "

- It will take you to a folder. Delete com.apple.appstore

- Launch the App Store.

Sep 7, 2014 11:50 PM in response to Eric Root

Did not help 😟


I was able to get a bit of debugging info (level 4), however, with Debug menu enabled. Is there anything helpful?

---

Sep 8 10:36:06 111s-MacBook-Pro.local iTerm[325] <Warning>: Restore app <NSRunningApplication: 0x10d935470 (com.apple.appstore - 417)>

Sep 8 10:36:06 111s-MacBook-Pro.local iTerm[325] <Warning>: Restore app <NSRunningApplication: 0x10f948340 (com.apple.appstore - 417)>

Sep 8 10:36:16 111s-MacBook-Pro.local Dock[352] <Warning>: LaunchPad: __53-[LPAppManager(StoreSupport) _acceptStoreConnection:]_block_invoke_0 app store xpc message error: Connection invalid

Sep 8 10:36:16 111s-MacBook-Pro.local com.apple.ShareKitHelper[217] <Warning>: --warning: [ShareKit-XPC] Received XPC_ERROR_CONNECTION_INVALID

Sep 8 10:36:16 111s-MacBook-Pro.local com.apple.ShareKitHelper[217] <Warning>: --warning: [ShareKit-XPC] connectionWithClientInterrupted

Sep 8 10:36:16 111s-MacBook-Pro.local com.apple.ShareKitHelper[217] <Warning>: --warning: [ShareKit] Cancel UI for running services with Client PID: 417

Sep 8 10:36:29 111s-MacBook-Pro.local com.apple.dock.extra[354] <Warning>: DockTile:updateDockTile __CFNotification 0x7fa74b40af70 {name = com.apple.appstore; object = updateDockTile; userInfo = {

availableUpdates = (

{

title = "OS Updates";

}

);

}}

Sep 8 10:36:29 111s-MacBook-Pro.local com.apple.dock.extra[354] <Warning>: DockTile:availableUpdates from notification 0x7fa74a455340 (1 updates)

Sep 8 10:36:39 111s-MacBook-Pro.local App Store[425] <Warning>: No alternate URLs found for packageId MobileDevice

Sep 8 10:37:54 111s-MacBook-Pro.local com.apple.ShareKitHelper[217] <Warning>: --warning: [ShareKit-XPC] Received XPC_ERROR_CONNECTION_INVALID

Sep 8 10:37:54 111s-MacBook-Pro.local Dock[352] <Warning>: LaunchPad: __53-[LPAppManager(StoreSupport) _acceptStoreConnection:]_block_invoke_0 app store xpc message error: Connection invalid

Sep 8 10:37:54 111s-MacBook-Pro.local com.apple.ShareKitHelper[217] <Warning>: --warning: [ShareKit-XPC] connectionWithClientInterrupted

Sep 8 10:37:54 111s-MacBook-Pro.local com.apple.ShareKitHelper[217] <Warning>: --warning: [ShareKit] Cancel UI for running services with Client PID: 425

Cannot login to App store (only)

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