Backup corrupted or not compatible with the iPhone

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Backup corrupted or not compatible with the iPhone

I have been trying to backup my phone since yesterday and the whole of today and I am still unable to do it!

First, it hangs while trying to back up (2 out of 6). So I google for solution; deleting of backups, uninstall & reinstall etc but the issue still persist.

I have been restarting my laptop so many times as after each time it hangs, I am unable to open up iTunes again and it is really getting on my nerves!

I cant do anything on iTunes at all, not even trying to sync music!

PLEASE HELP!

iPhone 5s, iOS 7.1.2

Posted on Sep 7, 2014 6:29 AM

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Answer 1

chuck_3rd

Community Specialist

Sep 9, 2014 6:26 AM in response to Kerynang

Hello Kerynang,

Thanks for using Apple Support Communities.

To troubleshoot this issue of not being able to back up your iPhone in iTunes please follow the steps in the article below.

Apple software on Windows: May see performance issues and blank iTunes Store

http://support.apple.com/kb/TS4123

Take care,

Alex H.

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Answer 2

Kerynang Author

Level 1

0 points

Sep 14, 2014 4:52 AM in response to chuck_3rd

Hi Alex,

I've followed your instruction but still experiencing the same issue.

Please provide other alternatives.

Thanks.

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Answer 3

chuck_3rd

Community Specialist

Sep 16, 2014 9:08 AM in response to Kerynang

Hi Kerynang,

Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

Take care,

Alex H.

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Answer 4

Dec 16, 2014 3:55 PM in response to Kerynang

Did you try deleting the lockdown folder yet?

This post I wrote references "the iPhone disconnected" error, but all of the steps also apply to the cannot make a backup because the backup is corrupt message as well: http://deciphertools.com/blog/2014_12_09_iphone_could_not_restore_disconnected/

(Note: As I mentioned, I wrote the post that I am linking to, so I stand to benefit, financially or otherwise, from the link I am providing.)

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