Q: Documents and Data not accessible in iCloud: SOLVED!
I've posted this one more to advise on a potentially very frustrating problem, which has taken me a while to resolve;
Just a couple of weeks ago, my iMac (running fully up to date Mavericks and all the associated iApps) started failing to access data and documents stored on my iCloud. If I open any application that has capability of using iCloud storage, I get the default open document/file window with the 'on my mac' pane opening up just fine. If I select the 'iCloud' pane what I get is a repeat of the 'on my mac' pane, but with the sidebar removed. No dark grey iCloud pane, nothing. Equally, I was unable to save or move any documents to the cloud. I could access everything as normal via my other devices, but could not get the iCloud access working on my Mac. This may affect others out there, hence this post.
After a week or two of to-ing and fro-ing with Apple Support and getting nowhere, they have suggested escalating this up to the software engineering tech guys in Cupertino. We tried signing in and out of iCloud, deleting the iCloud files in the ~/Library/Application Support, with no joy. Every time, the same issue... we had established that it must be something to do with the user settings, because if I logged in from a different account, I had normal iCloud access.
HOWEVER...
I have solved it, by doing the following:
- Setting up a new user account with Admin rights;
- Deleting the old user account, but keeping the original HOME folder;
- Rebuilding the home folder in the new account, following this advice: http://www.cnet.com/uk/how-to/how-to-rebuild-a-user-account-in-os-x/
- Going into iCloud from Safari, and do a reset of iCloud, following this advice: http://support.apple.com/kb/HT5824
- Rebooting all computers and devices that use this iCloud account
And LO! it works again!
I hope that this works for anyone else who encounters this problem. I have no idea why it worked, but it did!
Cheers,
Simon
iMac and iBook, Mac OS X (10.4.6)
Posted on Sep 7, 2014 12:12 PM