Natsteb
Level 1 (0 points)

Q: iPad gen 4 restore error code 4014

My ipad gen 4 crashed. I was able to restore it to new. It worked fine for about 3 weeks  I received a face time call and managed to lock it up. The screen froze so o forced it down by holding both the power button and the button on the front. I have not been successful with another restore.  I tried two of my own computers and took it to the apple store. The error code is 4014. The apple rep said it is not repairable.  I am not quite ready to give up as my initial restore took many failed attempts With the same error code. the ipad is in perfect condition. I am just having a hard time accepting this failure. Any ideas?  Is it a hard ware issue.

iOS 7.1.2

Posted on Sep 7, 2014 12:39 PM

by marty3026,Solvedanswer
marty3026 marty3026
Level 1 (69 points)
A:

I think that recycling wouldn't be a good option because you aren't going to get a lot for an iPad that doesn't turn on and you can't recycle it at all if "find my iPad" is turned on. If I was you I would go for a replacement as you will save $100. New iPad with retina display (4th gen.) costs $399 and a replacement costs $299. But you can always check Apple's certified refurbished iPads and trade in the broken one.

Posted on Sep 8, 2014 11:53 AM

Close
Natsteb

Q: iPad gen 4 restore error code 4014

  • All replies
  • Helpful answers

  • by marty3026,Helpful

    marty3026 marty3026 Sep 7, 2014 1:25 PM in response to Natsteb
    Level 1 (69 points)
    Sep 7, 2014 1:25 PM in response to Natsteb

    Well, i checked up your error code and it seems that your iPad disconnects at some point in the restore or iTunes can't prepare the iPad for the restore. Here you go: http://support.apple.com/kb/TS5314.

    As you have tried on several different computers, the problem isn't in iTunes and you could check your cable.

  • by Texas Mac Man,

    Texas Mac Man Texas Mac Man Sep 7, 2014 2:17 PM in response to Natsteb
    Level 8 (46,611 points)
    Sep 7, 2014 2:17 PM in response to Natsteb

    How to Fix iTunes Error 4014/4013 and Upgrade Your iPhone Successfully

    http://www.igeeksblog.com/how-to-fix-itunes-error-4014-4013/

     

    iOS: Restore errors 4005, 4013, and 4014

    http://support.apple.com/kb/TS5314

     

    Cheers, Tom 

  • by Natsteb,

    Natsteb Natsteb Sep 7, 2014 2:36 PM in response to marty3026
    Level 1 (0 points)
    Sep 7, 2014 2:36 PM in response to marty3026

    i have tried a couple of different cables also.  my troubles all started when I was preparing for a trip and started two downloads of movies from the apple store as well as accessing iCloud at the same time. I am sure it was all coincidental. It's just that previously I had experienced no issues of any sort. one of the movies I was downloading did not complete and afterwards my first crash happened. Just so disappointed

  • by marty3026,

    marty3026 marty3026 Sep 8, 2014 12:27 AM in response to Natsteb
    Level 1 (69 points)
    Sep 8, 2014 12:27 AM in response to Natsteb

    Are you actually in recovery mode while trying to restore?

    Recovery mode screen picture:

    HT1808--connect_to_itunes-001-en.png

  • by Diavonex,

    Diavonex Diavonex Sep 8, 2014 12:38 AM in response to Natsteb
    Level 9 (66,713 points)
    Sep 8, 2014 12:38 AM in response to Natsteb

    Have you tried this?

     

    1. Turn off iPad

     

    2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)

     

    3. Plug USB cable into computer's USB port

     

    4. Hold Home button down and plug the other end of cable into docking port.

     

    DO NOT RELEASE BUTTON until you see picture of iTunes and plug

     

    5. Release Home button.

     

    ON COMPUTER

     

    6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.

     

    7. Select "Restore iPad"...

     

    Note:

     

    1. Data will be lost if you do not have backup

     

    2. You must follow step 1 to step 4 VERY CLOSELY.

     

    3. Repeat the process if necessary.

  • by Natsteb,

    Natsteb Natsteb Sep 8, 2014 6:02 AM in response to marty3026
    Level 1 (0 points)
    Sep 8, 2014 6:02 AM in response to marty3026

    My ipad is not responding at all.  The screen is black and will not go into recovery mode.  I have tried all of the above suggestions.  As I stated, I was able to restore it once and then it froze up and I forced it down by holding the on/off and the home button.  It has been unresponsive since.   I suppose it istime to accept defeat...it is not repairable as the apple service member stated.  Now my question is...should I replace it with a like model?  I am reluctant to purchase new now because of the investment.  Buying new is like purchasing a new car.  You can still get a lemon and you lose big on your investment. The ipad is in excellent condition with no scratches.  Any suggestions on disposing of?  Should I turn it in to the apple recycle?  Thanks everyone for listening and for your advice.

  • by marty3026,Solvedanswer

    marty3026 marty3026 Sep 8, 2014 11:53 AM in response to Natsteb
    Level 1 (69 points)
    Sep 8, 2014 11:53 AM in response to Natsteb

    I think that recycling wouldn't be a good option because you aren't going to get a lot for an iPad that doesn't turn on and you can't recycle it at all if "find my iPad" is turned on. If I was you I would go for a replacement as you will save $100. New iPad with retina display (4th gen.) costs $399 and a replacement costs $299. But you can always check Apple's certified refurbished iPads and trade in the broken one.

  • by Natsteb,

    Natsteb Natsteb Sep 8, 2014 7:33 PM in response to marty3026
    Level 1 (0 points)
    Sep 8, 2014 7:33 PM in response to marty3026

    I traded it in.  Thanks Marty