Hi joel,
Welcome to Apple Support Communities.
It sounds like AssistiveTouch is enabled on your iPhone and you're running into an issue disabling it. The article linked below provides more information about AssistiveTouch and will walk you through turning it off.
Using AssistiveTouch on your iOS device
http://support.apple.com/kb/HT5587
You can also disable it with iTunes, as shown in this article:
iOS: Configuring accessibility features
http://support.apple.com/kb/HT5018
Managing accessibility features using iTunes
- Connect your iPhone, iPad, or iPod touch to any computer with iTunes installed.
- In iTunes, select your device.
- From the Summary pane, click Configure Universal Access in the Options section at the bottom.
- Select the feature you would like to use and click OK.
I hope this helps.
-Jason