-
All replies
-
Helpful answers
-
Sep 8, 2014 8:01 AM in response to jmac1270by turingtest2,I don't have iTunes Match, so I can't really help much with how that works. That said you ought to have at least one computer that has real local copies of all of your media, and that should be backed up.
tt2
-
Sep 8, 2014 12:20 PM in response to turingtest2by jmac1270,Well, while appreciate your sympathies, I don't appreciate the assumption that I don't back up my computer. The first thing that Itunes match does is wipe your entire computer clean by moving all of your music files up to the cloud, which is also a nice "feature" and not sure what their intentions were on that move other then to keep you from going to Amazon. Oh you sure can download them at any time and depending on the time of day or hour, your albums may still exist. or then again they might just leave you with a reminder, an Empty playlist.
-
Sep 8, 2014 2:13 PM in response to jmac1270by turingtest2,Since you made no mention of being able to restore the vanished albums I made what I took to be a reasonable assumption. To the best of my knowledge iTunes Match isn't supposed to remove your media, but match what it can with existing content in the store, and upload what it cannot match. Subsequently your content can be accessed on demand from other devices as long as you maintain your subscription.
This support document may have some useful information. iTunes Store: Troubleshooting iTunes Match
tt2
-
Sep 8, 2014 8:21 PM in response to turingtest2by jmac1270,You are correct! "ITunes Match isn't supposed to remove media". But alas it does which is why I posted. Your second statement I suspect is the real undisclosed source of the problem which is basically anything that Apple doesn't have in its store for purchase, they don't recognize you as having purchased it either. Conveniently it just disappears leaving a ghost playlist And me to tear my hair out! Sure I can always upload the album again But how many times is magic touch? pretty sure this is an issue with a policy set on their servers and music being uploaded that is not recognized by Apple And not a configuration issue on my computer which by the way has taken all the updates and remains in the default configuration. Why should I have to tweak their software just keep my music from disappearing. I'd call that a major fail but that's just me.