HT201269: Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch
Learn about Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch
Close
Q: I have tried holding both buttons as recommended on the web but nothing happens, then I have connected my iphone 3GS on to iTunes ... more
-
Sep 8, 2014 6:33 AMby Ingo2711,Your device might have a hardware problem or this could also be a result of jailbreaking the device in the past.
iTunes error "37" and my iPhone isn't restored. - iPhone, iPad ...
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
- Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Confirm that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
copied from Resolve iOS update and restore errors
