ValovVG

Q: I have a trable with two apple device - iphone ipad, with one apple id

Old worker picked up the password to icloud. Blocked devices and wiped them. The mother and daughter have set phone + ipad. The first account I have restored, as have email access. The girl included double authentication. When recovering the password, please enter the security code. Both devices in front of me, I have appleID and email access. How to reset password without security key.

iPhone 5, iOS 7.1.2

Posted on Sep 8, 2014 9:54 AM

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Q: I have a trable with two apple device - iphone ipad, with one apple id

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  • by Park Ji Ha,

    Park Ji Ha Park Ji Ha Sep 8, 2014 12:01 PM in response to ValovVG
    Level 1 (90 points)
    Sep 8, 2014 12:01 PM in response to ValovVG

    there is no way. You need to call apple support as this is an case of double authentication

  • by TJBUSMC1973,

    TJBUSMC1973 TJBUSMC1973 Sep 8, 2014 1:18 PM in response to ValovVG
    Level 5 (7,631 points)
    Sep 8, 2014 1:18 PM in response to ValovVG

    Frequently asked questions about two-step verification for ...

     

    You need to have two of the following for two-step verification:

    Apple ID Password

    Trusted Device linked to Apple ID

    Recovery Key

     

    If you don't have the Recovery Key and the Apple ID Password, then you cannot access this account or make any changes.  And contrary to other information you've read in this thread, Apple CANNOT help you, per the article I posted:

     

    What if I forget my Apple ID password?

    You can reset it at My Apple ID using your Recovery Key and one of your trusted devices.

    Apple Support can't reset your password for you. To reset your password, you must have your Recovery Key and access to at least one of your trusted devices.


    Now, as far as getting rid of Activation Lock?  Get the proof-of-purchase from the Apple Authorized Retailer it was purchased from, and contact Apple about removing Activation Lock.  They may be able to assist, but only the original purchaser can request this service, and you must be able to upload a digital copy of the proof-of-purchase via an email link Apple will send to you.