Q: Sometime when checking my voicemail on my Iphone5 I'm not allowed to hear the message and can only see that I have a message?

Hello jasbarrett

If you are having issues with your voicemail, then check out the article below and go over the troubleshooting provided to get it working again.

iPhone: Troubleshooting voicemail

http://support.apple.com/kb/TS4430

Resolution

Follow these steps to troubleshoot voicemail issues on your iPhone:

1. Restart your iPhone.
2. Check for a carrier settings update.
3. Update your iPhone to the latest version of iOS.
4. Make sure that your voice mailbox is set up properly. You can verify this by dialing your phone number from your iPhone.
5. Make sure that you have a good cellular network connection. You can verify this by seeing whether you can make an outgoing call.
6. Call your iPhone from another phone and try to leave yourself a voicemail.
7. Reset your network settings by tapping Settings > General > Reset > Reset Network Settings.
8. Contact your carrier and make sure your iPhone is properly configured with the voicemail feature on your plan.

Regards,

-Norm G.