trouble using my iphone4

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trouble using my iphone4

Why do i have to restart my iphone 4 to make calls, to receive calls and even to send texts and to use mobile data? I have to do it every time i come out of my basement room where i cant make calls or what soever. if i stay out side my phone works fine all day long. it happens when i stay in the basement for about 30 minutes my phone won't respond. i rarely can make or receive calls in the basement. If i want to make calls or send a text i have to restart my phone after every stay in the basement. Is this a carrier problem or apple problem. I talked to the carrier customer services and they denied any trouble with their service. I have no complain about poor signal in the basement. I am just not happy with having to restart my phone 5/10 times a day. I have a bad feeling about apple customer service. Now i think it's time to try other brands than having an unhealthy life long relationship with apple! any advice that solves my problem would be much appreciated. thanks a lot tech guys!

iPhone 4, iOS 7.1.2

Posted on Sep 8, 2014 9:41 AM

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Answer 1

pedro d

Community Specialist

Sep 10, 2014 8:11 AM in response to jacklmet

Hello there, jacklmet.

The following Knowledge Base article offers up some great troubleshooting guidelines for issues like the one you are describing:

iPhone: Troubleshooting a cellular data connection

http://support.apple.com/kb/TS3780

Follow these steps for help troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.

Restart your iPhone.

Make sure that your software is up to date:

Check for a Carrier Settings Update: Tap Settings > General > About.

Check for an iOS Software Update: Tap Settings > General > Software Update.
Note: Some updates may require a Wi-Fi connection.

Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.

If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.

Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.

Reset network settings: Tap Settings > General > Reset > Reset Network Settings.

Restore the iPhone as new.

Contact your carrierto:

Verify that the iPhone is properly set up on the account with the appropriate, current data plan.

Verify that there are no account-related blocks.

Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro

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