david.haberthuer
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Q: RAW files suddenly show up as "not supported" (Aperture 3.5.1, OS X 10.10)

I’m running the latest Aperture (3.5.1, Digital Camera RAW 6.00) on the Yosemite Beta (10.10).

Photos that have been imported some months ago (recent vacation, Nikon D7000 RAW files) suddenly show up as “Unsupported Image Format”, even though they worked fine until I wanted to order a book from this vacation.

 

Once that problem started to manifest, also some RAW photos from my Lumix GM1 show up as unsupported, others work just fine.

 

These images were imported some time ago, edited and exported to flickr, thus used to be accessible just fine with Aperture.

I’ve

  - run all three options from the special startup of Aperture (Repair Permissions, Repair Database, Rebuild Database),

  - ran Disk Utility to repair the permissions and repaired my disk

  - reprocessed the Originals

but still cannot access the files, as the short movie here shows.

 

Accessing the files with Nikons ViewNX 2 works fine (obviously only the Nikon RAW files).

But even if I re-save the affected files with the Nikon software and re-import them to Aperture, Aperture shows the dreaded “unsupported file format” image for these files…

 

It’s *really” annoying, since this started to happen just as I wanted to order a photo book from my vacations.

Aperture 3, Other OS, Yosemite 10.10

Posted on Sep 8, 2014 11:58 PM

by david.haberthuer,Solvedanswer
david.haberthuer david.haberthuer
Level 1 (0 points)
A:

léonie was able to help me with her (german) anwer in this thread: RAW Dateien nicht unterstütztes Bildformat

The solution was to remove and re-install the RAW support from Apple.

 

The solution was to

  • remove "RawCamera.bundle" and "RawCameraSupport.bundle" from the /System/Library/Coreservices Folder
  • (In Terminal.app: "cd /System/Library/CoreServices/", "sudo rm -r *Raw*" (WARNING, THIS REMOVES THE FILES INSTANTLY!))
  • Reboot the system
  • Re-Download the Raw Compatibility update 5.06 form Apple Support: http://support.apple.com/kb/DL1757 and install it
  • Restart Aperture, reprocess the affected files and order the photo book.

Posted on Sep 9, 2014 2:24 AM

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david.haberthuer

Q: RAW files suddenly show up as "not supported" (Aperture 3.5.1, OS X 10.10)

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  • by rolivers,

    rolivers rolivers Oct 30, 2014 10:32 AM in response to Red Robin
    Level 1 (0 points)
    Oct 30, 2014 10:32 AM in response to Red Robin

    Apologies I have installed 5.07 not 5.06. 

     

    I had previously updated to 3.6 and it showed Digital Camera RAW 6.00 Build 761.5 with a Digital Camera RAW Support 6000 Build 136.1  That was when my problems started as before that upgrade all was well. Reading above it looks as the action detailed by leonie solved the problem for another user running 3.6 & Yosemite. As an example Aperture is now saying it doesn't recognise Nikon D4 or Ricoh GR RAW files, neither are new cameras, which it had recognised with previous updates. 

     

    I'm stuck at the moment. I like Aperture and am going to stick with it.

     

    If anyone else has further suggestions I can try it would be much appreciated.

     

    Many thanks

  • by Big Apple cat,

    Big Apple cat Big Apple cat Nov 8, 2014 3:00 AM in response to rolivers
    Level 1 (5 points)
    Nov 8, 2014 3:00 AM in response to rolivers

    You don't need to use Terminal provided that your user account is admin enabled or you can authenticate the command.

    All you do is go to System/Library/CoreServices and delete the 2 files RawCameraBundle and RawCameraSupportBundle  (to be safe copy them to a folder on the desktop in case you need to put them back or you can always recover using a Time Machine backup) Then download the Raw Compatibility v5.07 update and it should fix the problem. Hopefully Apple will fix this when they release another update for Aperture as it means that the Raw Support files now installed are not the latest versions that came with Aperture 3.6

     

    After I upgraded to Yosemite and then Aperture v3.6 I found this problem was happening but only to photos that had been taken on a Fuji X100 and and X100S no other photos from other cameras were affected.

  • by rolivers,

    rolivers rolivers Nov 8, 2014 10:39 AM in response to Big Apple cat
    Level 1 (0 points)
    Nov 8, 2014 10:39 AM in response to Big Apple cat

    Many thanks for your answer. I had the problem with multiple camera bodies. However now with the exception of 2 images the problem appears to be resolved with the 5.07 RAW installation although it did not work for several days after the install. So I'm not certain why it now works but nevertheless I'm glad that it does.

  • by Johnbpeil,

    Johnbpeil Johnbpeil Nov 8, 2014 12:17 PM in response to david.haberthuer
    Level 1 (0 points)
    Nov 8, 2014 12:17 PM in response to david.haberthuer

    Man, so I followed this advice because my Canon Rebel T4i just shows "Loading..." when it's connected to either Aperture or iPhoto and never changes.  I then downloaded "Digital Camera RAW Compatibility Update 5.07" and......NOW MY CAMERA ISN'T RECOGNIZED BY MY COMPUTER AT ALL!  Please help, I'm at a total loss as to what I should do.

  • by Big Apple cat,

    Big Apple cat Big Apple cat Nov 8, 2014 2:13 PM in response to Johnbpeil
    Level 1 (5 points)
    Nov 8, 2014 2:13 PM in response to Johnbpeil

    John,

    Your camera should not have been affected by the recent updates as it was supported from Mountain Lion OSX10.8 onwards

    Sounds like you have a different problem try the following.

    Close Aperture, restart the Mac then do the following

    Hold down Alt and CMD and start Aperture, you should get a window with 3 options to repair or rebuild your Aperture Library or repair permissions, choose the middle option, if that doesn't fix the problem try the other 2 options.

  • by Johnbpeil,

    Johnbpeil Johnbpeil Nov 9, 2014 8:25 AM in response to Big Apple cat
    Level 1 (0 points)
    Nov 9, 2014 8:25 AM in response to Big Apple cat

    This solved it immediately.  YOU ARE MY HERO!  Thank you!!

  • by feelingraw,

    feelingraw feelingraw Nov 27, 2014 9:00 PM in response to david.haberthuer
    Level 1 (0 points)
    Nov 27, 2014 9:00 PM in response to david.haberthuer

    I had same problem seeing RAW images in iPhoto after Yosemite upgrade.  I have now done the 5.07 installation as directed above - now I am able to see my RAW images in iPhoto, BUT when I try to edit images in "Adjust" tab I get this error message: "Image Cannot Be Edited, This photo was adjusted using a version of Apple's RAW processing tool that is not available on this system."  In other words now I can see the RAW images I cannot edit them.  Help please!

  • by Big Apple cat,

    Big Apple cat Big Apple cat Nov 28, 2014 12:05 AM in response to feelingraw
    Level 1 (5 points)
    Nov 28, 2014 12:05 AM in response to feelingraw

    There is a new update which fixes this problem v6.01. Digital Camera RAW Compatibility 6.01

  • by pmc295,

    pmc295 pmc295 Nov 28, 2014 5:08 AM in response to léonie
    Level 1 (0 points)
    Nov 28, 2014 5:08 AM in response to léonie

    I have the latest mac and aperture versions (yosemite 10.10.1, 3.6) and STILL have a problem with unsupported file format. It's only in one project; I can see the thumbnails until I try an adjustment, then the error message comes up. I've repaired permissions, librbary and rebuilt database, all without luck.

     

    I don't have the images to re-import from my SD card.

     

    Thanks in advance for any additional suggestions.

  • by léonie,

    léonie léonie Nov 28, 2014 5:30 AM in response to pmc295
    Level 10 (106,848 points)
    iLife
    Nov 28, 2014 5:30 AM in response to pmc295

    You could also try to reinstall the latest RAW support:  Digital Camera RAW Compatibility 6.01

    There have been some posts that the version downloaded from the App Store has been different from the version on the support page.

     

    And try to reprocess the images in your last imported project. "Photos > Reprocess Originals).

  • by pmc295,

    pmc295 pmc295 Nov 28, 2014 7:55 AM in response to léonie
    Level 1 (0 points)
    Nov 28, 2014 7:55 AM in response to léonie

    I have tried your suggestions without luck.  I tried a test by duplicating the original file and importing it into aperture.  It would not import and gave me an error.  I can open the file in Photoshop )after downloading latest Java for OS X), so it seems like the original file is not corrupted.  I'm at a loss, and really frustrated!

  • by Meer Wim,

    Meer Wim Meer Wim Nov 28, 2014 8:46 AM in response to pmc295
    Level 1 (0 points)
    Nov 28, 2014 8:46 AM in response to pmc295

    did you try this one?

    Re: RAW files suddenly show up as "not supported" (Aperture 3.5.1, OS X 10.10)

  • by lpeters9,

    lpeters9 lpeters9 Nov 29, 2014 1:08 PM in response to Meer Wim
    Level 1 (0 points)
    Nov 29, 2014 1:08 PM in response to Meer Wim

    My RAW images are not showing up in iPhoto. How do I access the "System/Library/CoreServices" that you mentioned above so that I can deleted the 2 bundles and then install the new Camera RAW capability? Thanks!

  • by léonie,

    léonie léonie Nov 29, 2014 1:18 PM in response to lpeters9
    Level 10 (106,848 points)
    iLife
    Nov 29, 2014 1:18 PM in response to lpeters9

    Use the Finder's "Go" menu.   "Go > Go to folder" and enter "/System/Library/CoreServices" into the panel.

    Screen Shot 2014-11-29 at 22.15.26CET.png

  • by aliensporebomb,

    aliensporebomb aliensporebomb Jan 29, 2015 7:53 PM in response to david.haberthuer
    Level 1 (0 points)
    Jan 29, 2015 7:53 PM in response to david.haberthuer

    Thanks for the suggestion - this does work, but only temporarily.  I'm running a Nikon D3200 on the most recent firmware.  It sure does seem like there has been a persistent bug with this.

     

    What happens when I place an SD card in the SD card slot with fresh .NEF content from my camera:

    -Sometimes the photos read fine.

    -Sometimes the photo comes out all white.

    -Sometimes the photo comes out all black.

    -Sometimes the photo is filled with digital jaggies.

    -A percentage of the time the user interface in the app crashes making the gui impossible to read.

    -I've done all the typical zap the pram, reset the smc, repair permissions and repair disk.

    -It doesn't appear to be hardware related.

     

    It seems that nearly every import does this.  So, in order to import photos into iPhoto I have to delete the raw camera bundle and raw camera support files

    in system\library\coreservices and reboot.  But if I decide to take more shots and import more I have to do it all over again.  90% of the time the photo will be digital jaggies, black, white or the entire UI will be unusable.

     

    I'm predicting that the forthcoming photos app will fix all of this but due to whatever delays they are experiencing I'm stuck with this over and over again.

    I literally have DMGs on my desktop for RawCameraUpdate5.06.dmg (least crashprone), RawCameraUpdate5.07.dmg and RawCameraUpdate6.0.2.dmg.

     

    Anyone else with a Nikon D3200 or other Nikon D series camera having issues?  I'm on an iMac Corei7 machine with 16 gigs of ram and 1 TB internal drive

    running Yosemite 10.10.2 and iPhoto 11 (ver 9.6).  I actually backed up my entire 300+ gig photo collection and started over but the issues still continue.

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