I can't get into FaceTime on my macbook pro. FaceTime works just fine on my iPhone but until recently no longer works on my macbook. I have followed ALL of the instructions in the troubleshooting section and followed all documented FaceTime literature. What now?
FaceTime 3.0
mavericks 10.9.4
MacBook Pro (13-inch Early 2011), OS X Mavericks (10.9.4)
I HAD THIS PROBLEM.NOW ITS SOLVED .!!!!
I had accidentally logged out of my FaceTime account ,when i tried logging back in it was stuck at verifying .
I contacted apple chat and they helped me out with a solution that worked .
When its stuck at verifying ,you must have still logged into your iCloud . Go to iCloud from System preferences ....logout and then login back.
Now try FaceTime .... will work like a charm .
Hope this helps someone
I HAD THIS PROBLEM.NOW ITS SOLVED .!!!!
I had accidentally logged out of my FaceTime account ,when i tried logging back in it was stuck at verifying .
I contacted apple chat and they helped me out with a solution that worked .
When its stuck at verifying ,you must have still logged into your iCloud . Go to iCloud from System preferences ....logout and then login back.
Now try FaceTime .... will work like a charm .
Hope this helps someone
If you are trying to verify with both an email address and a phone number at the same time, try unchecking the phone number and verifying just the email address. If you can get past verifying this way, then make sure your phone number is linked to your apple id by logging in to https://appleid.apple.com/account/manage
Once you have done that you can add your phone number by going to facetime preferences.
This worked for me. Good luck.
Been chatting to apple about this today first over online chat then over the phone for an hour.
They got me to do the following:-
~temp remove various FaceTime plist files
~temp remove hosts file
~uncheck and recheck automatic date and time
~disable any firewall or antivirus - i only had clam which i removed
None of this worked. They recommended checking router settings to make sure all ports etc were open. I thought it may be this because I moved recently and have a new service provider, the settings are all fine however so now I need to ring them back to carry on finding a solution!
So yeah still not verifying, tried my partners credentials also but they would not verify either. Totally lost, haven't a clue whats going on!
same with me is stuck verifying!! i do not know what to do
log messages:
09/09/2014 15:49:49.453 FaceTime[996]: Retrieving server bag 1, 0x60000001e990, 0, 0
09/09/2014 15:49:51.323 FaceTime[996]: Retrieving server bag 1, 0x60000001e990, 1, 0
09/09/2014 15:49:51.768 FaceTime[996]: Retrieving server bag 1, 0x60000001e990, 1, 0
09/09/2014 15:49:52.752 FaceTime[996]: Retrieving server bag 1, 0x60000001e990, 1, 0
09/09/2014 15:49:57.630 FaceTime[996]: Retrieving server bag 1, 0x60000001e990, 1, 0
09/09/2014 15:49:57.642 FaceTime[996]: Retrieving server bag 1, 0x60000001e990, 1, 0
09/09/2014 15:50:05.752 com.apple.SecurityServer[15]: Killing auth hosts
09/09/2014 15:50:05.752 com.apple.SecurityServer[15]: Session 100051 destroyed
09/09/2014 15:50:09.558 FaceTime[996]: Retrieving server bag 1, 0x60000001e990, 1, 0
09/09/2014 15:51:23.378 xpcproxy[1007]: assertion failed: 13E28: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2
09/09/2014 15:51:24.371 FaceTime[996]: Retrieving server bag 1, 0x60000001e990, 1, 0
09/09/2014 15:51:24.626 FaceTime[996]: Retrieving server bag 1, 0x60000001e990, 1, 0
09/09/2014 15:51:29.762 FaceTime[996]: Retrieving server bag 1, 0x60000001e990, 1, 0
09/09/2014 15:51:46.745 FaceTime[996]: Retrieving server bag 1, 0x60000001e990, 1, 0
09/09/2014 15:51:46.759 FaceTime[996]: Retrieving server bag 1, 0x60000001e990, 1, 0
09/09/2014 15:51:48.913 FaceTime[996]: Retrieving server bag 1, 0x60000001e990, 1, 0
OK guys! I think I found the problem! I shall put this in steps.
1. open FaceTime.
2. sign in.
3. choose a Email or account that you want to use.
4. push the "next" button. (upper right hand corner of the FaceTime window)
5. hold down the "command" button while you press the "K" button. (must be done when FaceTime says "verifying" )
That solved it for me, hope it helps : )
No this didn't work for me signed in with password, then takes me to the confirm telephone number and email address to use, then verifying stage that it's stuck on, but then doing that just returned me to the first login stage!
Hi,
I finally got it working by calling apple's support line.
I had the same verification problem with iMessage and it was failing with an error message asking me to call apple. I did it and after providing my Mac's serial number they unlocked both iMessage and Facetime !
Give it a try, it may be worth it.
I've got the same problem, same error messages in system.log.
Did you find a solution ?
The only way to get this problem resolved is to contact apple support. You don't need to pay and it takes about 5 minutes to fix.
tried all that, still not working!
i already spoke to them for an hour. I'll have to call them back and ask about this i guess, but still no solution.
FaceTime stuck on verifying
