Whatsapp cannot see received emoji

Question

Level 1

9 points

Whatsapp cannot see received emoji

Actually this problem happened when it was a new iPhone. I am using iPhone 5S and iOS 7.

Firstly, I have to say I am sure I already installed the emoji keyboard.

At the begining, I cannot see the emoji when in lock screen, they all change into '!!', but fortunately I could see it inside the app. So it did not confused me. The nightmare was happened after I updated my whatsapp today, all I received emoji inside the app also change into '!!'. However, I could see emoji send from an iPhone. So now I am wondering wether is my phone's problem or whatsapp's problem. Could anybody give me a clue? Thanks!

iPhone 5s, iOS 7.1.2

Posted on Sep 9, 2014 9:30 AM

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Answer 1

mamiTR34

Level 1

0 points

Nov 9, 2014 1:57 PM in response to yjyphoebe

i have same problem too with my iphone 5S and iOS 8.1 since i've updated whatsapp... i'm seeing some smileys which is sending from from android devices and iphones. but frequently i can't see any emojies and they appears to me like squares as well at the picture below. i've sent an email to whatsapp crew but they responded to me as automatically from prepared answers that basis on word spotting system at e-mail. so i couldn't reach any live person who will answer my question at the opposite side... i want a solution for this problem immediately, because i'm getting crazy...

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Answer 2

ChrisJ4203

Level 10

236,297 points

Sep 9, 2014 9:39 AM in response to yjyphoebe

To check and see if you have the emoji keyboard installed, go to Settings>General>Keyboard>Keyboards and it will show which ones you have installed. If you are seeing emoji from an iPhone but are having issues in Whatsapp, I would tend to believe it is an issue at their end. I would check with their support page. It is very possible their update could have caused an issue and they have it mentioned on their support page.

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Answer 3

ChrisJ4203

Level 10

236,297 points

Nov 9, 2014 2:17 PM in response to mamiTR34

mamiTR34 wrote:

i want a solution for this problem immediately, because i'm getting crazy...

The only way to get a solution to this immediately is to get it from whatsapp. It is their issue and they need to deal with it.

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Answer 4

silvergc

Level 4

1,002 points

Sep 9, 2014 9:38 AM in response to yjyphoebe

Well, since the problem occurred after you updated whatsapp, I would thing the updated version of the app is the problem. Not your phone or iOS.

Maybe the developer can provide some help.

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Answer 5

yjyphoebe Author

Level 1

9 points

Sep 9, 2014 9:50 AM in response to ChrisJ4203

Thanks for your reply, actually I have already checked the whatsapp website, FAQ cannot help. And I also reinstalled it twice, now the emoji in my group name also change into '!!' .....

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Answer 6

silvergc

Level 4

1,002 points

Sep 9, 2014 12:32 PM in response to yjyphoebe

It still seems like a whatsapp issue. Maybe try sending the developer an email.

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Answer 7

Sep 12, 2014 7:16 AM in response to yjyphoebe

I'm experiencing the same problem with my iPhone 4. If there is anyway to fix it... please let me know. Thanks 🙂

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Answer 8

ruchidra

Level 1

0 points

Sep 12, 2014 7:27 AM in response to yjyphoebe

Were you able to fix it? I cant see emojis from android users! Its started to get on my nerves now.

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Answer 9

Sep 20, 2014 6:38 AM in response to yjyphoebe

Face the same problem...but actually all the other symbols are okay, only seems smile (🙂) symbol after received will change to "!!"....how to fix the problem..any solutions?

Thanks.

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Answer 10

mamiTR34

Level 1

0 points

Nov 9, 2014 2:28 PM in response to ChrisJ4203

i know it... but they're not interested in my e-mails... i sent so many e-mails at different times. and i have never got any live person's answer... 😟

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Answer 11

ChrisJ4203

Level 10

236,297 points

Nov 9, 2014 3:33 PM in response to mamiTR34

Sorry about that, but Apple cannot fix it. It is a 3rd party application and the support has to come from them.

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