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Why doesn't the App Store connect/load on my MacBook Pro lately?

For a few months, now, I haven't been able to connect to/load the App Store on my MacBook Pro. All I get is the spinning wheel of death and an error message. Any suggestions/fixes?


MacBook Pro 17", 2.4 GHz Intel Core 2 Duo, 4 GB 667 MHz DDR2 SDRAM, NVIDIA GeForce 8600M GT 256 MB, OS X 10.9.4 (13E28).

MacBook Pro, OS X Mavericks (10.9.4), 17"

Posted on Sep 9, 2014 2:56 PM

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6 replies

Sep 9, 2014 8:23 PM in response to txkeller

Using Applications -> Utilities -> Console logs under /var/log, there is a log file called appstore.log (the previous versions may have been compressed). It should have details of what possibly caused error 100.


DNS issues can prevent getting to App store.


In Safari can you type "macappstore://" and hit enter and see if App Store will open?

Sep 9, 2014 10:28 PM in response to txkeller

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Why doesn't the App Store connect/load on my MacBook Pro lately?

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