GuilhermeSilva1017
Level 1 (0 points)

Q: Having Wi Fi problems with my macbook pro

Hello! I'm in need of help the past couple days i've been having Wi Fi problems with my Pro, it is currently up to date on everything but heres the situation, everytime i connect to my Wi Fi i can use my internet for a couple minutes depends usually sometimes its 2 to 15 and so on. Then my internet crashes meaning my online game stops, i can't access sites the usual, So i turn off my Wi Fi and turn it back on and it returns to normal but repeats the same problem. I really don't know what i can do anymore i deleted my system configuration folder i thought it worked but 20 mins later it crashed,

 

It's not a router problem or anything like that because on my desktop i'm having no problems, nor on my i-pad or my mac book air. Someone please help!

 

My info is OS X Version 10.9.4

MacBook Pro

Posted on Sep 9, 2014 4:51 PM

Close
GuilhermeSilva1017

Q: Having Wi Fi problems with my macbook pro

  • All replies
  • Helpful answers

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Sep 9, 2014 6:15 PM in response to GuilhermeSilva1017
    Level 10 (208,037 points)
    Applications
    Sep 9, 2014 6:15 PM in response to GuilhermeSilva1017

    Please test after taking each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes.

    Step 1

    Take the applicable steps in this support article. The Wireless Diagnostics program generates a large file of information about your system, which would be used by Apple Engineering in case of a support incident. Don't post the contents here.

    Step 2

    Disconnect all USB 3 devices. If you don't know which are USB 3, disconnect all USB devices except keyboard and mouse.

    Step 3

    If you're not using a wireless keyboard or trackpad, disable Bluetooth by selecting Turn Bluetooth Off from the menu with the Bluetooth icon. If you don't have that menu, open the Bluetooth preference pane in System Preferences and check the box marked Show Bluetooth in menu bar. Test. If you find that Wi-Fi works better with Bluetooth disabled, you should use the 5 GHz Wi-Fi band. Your router may not support it; in that case, you need a new router.

    Step 4

    Open the Network pane in System Preferences and make a note of your settings in the Wi-Fi service. It may be helpful to take screenshots of the various tabs in the preference pane. If the preference pane is locked, unlock it by clicking the padlock icon and entering your administrator password. Delete Wi-Fi from the service list on the left by selecting it and clicking the minus-sign button at the bottom. Then recreate the service by clicking the plus-sign button and following the prompts.

    Step 5

    Reset the System Management Controller.

    Step 6

    Reset the PRAM.

    Step 7

    Launch the Keychain Access application. Search for and delete all AirPort network password items that refer to the network. Make a note of the password first.

    Step 8

    Make a "Genius" appointment at an Apple Store, or go to another authorized service center.