second hand ipod touch 5

Hi jaebl04,

I was afraid that the issue might be Activation Lock. Apple will not be able to help you. The only way to get around the Activation Lock is through the person who is signed onto iCloud and Find My iPhone on the device. Here are the instructions for doing this:

http://support.apple.com/kb/TS4515?viewlocale=en_US

If the previous owner will not cooperate, then see if you can get your money back. The owner should be helping you to get around this issue, and if the ID signed onto the device is not the owner, then the owner probably sold you a stolen device. Here are some instructions to help you in future when you purchase a second-hand device. Following these instructions will help you to avoid the kind of underhanded tactics apparently being used by the person who sold you the device:

How do I check for Activation Lock before purchasing a used device?

When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.

Follow each of these steps to make sure that you can use the device you purchase:

1. Turn the device on and slide to unlock.
2. If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
3. Begin the device setup process.
4. After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.

You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

These instructions are also contained in this link that gives you all of the information about Activation Lock:

ACTIVATION LOCK

Sorry for your troubles. And sorry you were the victim of an unscrupulous person. If the seller is on the up and up, they will help you to resolve this, or will give you your money back.

Again, sorry for your troubles,

GB

You can contact Apple Support via email here:

iTunes Support by eMail ww

Did you want to share your questions or concerns with the Community members here?

Cheers,

GB

If you can't either get the owner to remove the device from their account or get a refund turn the iPod into the police since it was likely lost or stolen