"an unknown error occurred (1)" I was trying to restore my iPhone 5s
What do I do, It won't let me update and restore
iPhone 5s, iOS 7.1.2
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
What do I do, It won't let me update and restore
iPhone 5s, iOS 7.1.2
Hey CEarly673,
Thanks for the question. The following resource provides information on restore error 1:
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694#1
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
- Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Confirm that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
Thanks,
Matt M.
same ..also error. occured. i already upate my itune and my Pc windows 8 ..still error comes out .when apply logo at 75 percent from restoring
FIXED MY PROBLEM: Download Aiseesoft Mac FoneLab free trail, then press the rebot to normal button. This will kick you´re iPhone out of recoverymode like Tinyumbrella did before Yosemite.
i already downloaded that bro ..already restart.. the problem is if i restore using itunes ..it will .reply
an unknown error occurred (1) . .
"an unknown error occurred (1)" I was trying to restore my iPhone 5s