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"an unknown error occurred (1)" I was trying to restore my iPhone 5s

What do I do, It won't let me update and restore

iPhone 5s, iOS 7.1.2

Posted on Sep 9, 2014 7:09 PM

Reply
4 replies

Sep 12, 2014 12:30 PM in response to CEarly673

Hey CEarly673,



Thanks for the question. The following resource provides information on restore error 1:


Resolve iOS update and restore errors

http://support.apple.com/kb/TS3694#1


Check for hardware issues

Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.


These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.


  1. Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
  2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
  3. Confirm that your security software and settings are allowing communication between your device and update servers.
  4. If you still see the error message when you update or restore, contact Apple support.



Thanks,


Matt M.

"an unknown error occurred (1)" I was trying to restore my iPhone 5s

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