Ash613
Level 1 (0 points)

Q: My mac is hacked, what do i do ?

Hi there , I believe my hack is hacked. it was shut down, next day i start it and notice that Mouse tracker is moving itself, my folders on desktop are opening . I got scared so i turned it off thinking it is a hack. Few hours later, i turned it back on, this time problem was same, somehow my screen shot were opening itself, mouse tracker was moving itself , my folders got opened, This time i was able to do nothing at all, not even move my mouse or choose to open any folder or app , i forcefully shut it down, i have very imp data on it and i m worried about losing it or being compromised. WHAT SHOULD I DO NOW?

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9)

Posted on Sep 9, 2014 8:29 PM

Close
Ash613

Q: My mac is hacked, what do i do ?

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 9, 2014 8:40 PM in response to Ash613
    Level 10 (124,341 points)
    Apple Music
    Sep 9, 2014 8:40 PM in response to Ash613

    Ash ..

     

    Surely you backed up such important data to an external source ...

     

    For the mouse cursor, cleaning the trackpad can help >  How to clean Apple products

     

    Probably not a hack but the startup disk may need repairing.

     

    Launch Disk Utility located in HD > Applications > Utillities

     

    Select the startup disk on the left then select the First Aid tab.

     

    Click:  Verify Disk  (not Verify Disk Permissions)

     

    If Disk Utility reports errors, restart your Mac while holding down the Command + R keys. From there you should be able to access the built in utilities in OS X Recovery to repair the startup disk and restore OS X which in turn should fix the Finder issue.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 9, 2014 9:27 PM in response to Ash613
    Level 10 (208,037 points)
    Applications
    Sep 9, 2014 9:27 PM in response to Ash613

    There are several possible causes for this issue. Please take each of the following steps that you haven't already tried until it's resolved. Some may not apply in your case.

    1. Follow the instructions in this support article, and also this one, if applicable. A damaged or defective AC adapter could be the cause, even if it's the right kind.

    2. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and in that case the unit must be serviced or replaced.

    3. Open the Bluetooth preference pane in System Preferences and delete all pointing devices other than the trackpad, if applicable. Disconnect any USB pointing devices. By a "pointing device," I mean a peripheral that moves the cursor, such as a trackpad, mouse, trackball, or graphics tablet. A plain keyboard is not a pointing device.

    4. Start up in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you restart as usual, stop here and post your results. Do the same if you can't start in safe mode. If there was no difference in safe mode, go on to the next step.

    5. Reset the System Management Controller.

    6. If you're using a Bluetooth trackpad or mouse, investigate potential sources of interference, including USB 3 devices.

    7. A swollen battery in a portable computer can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.

    8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to behave erratically. If you're using such an adapter, disconnect it and test.

    9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

    10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.

    11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.