My Etre Check

It seems that you have enough ram and diskspace.

1 -- You have or had hacked software (by using a Keygenerator, I assume). Uninstall that keygenerator, and uninstall that software (there are good alternatives at a lower price than some expensive Adobe softwares).

Probably you got the Genieo malware at the same time; this is very serious and must go:

visit the thesafemac.com site and read about the Genieo mac killer, and then download the removal instructions: http://www.thesafemac.com/arg-genieo/

Remove the Genieo according to the instructions.

2 -- Then uninstal the WesternDigital (WD) software (SystemPreferences), if the two kernel extensions are not gone (see the etrecheck list, com.wdc...), in Finder go to the MacintoshHD->Library->Extensions folder and delete the two com.wdc.... kexts there).

3 -- in MacintoshHD->Library->LaunchDaemons delete the adobe.switchboard.plist and

in MacintoshHD->Library->LaunchAgents delete the adobe.CS5Servicemanager.plist

4 -- in SystemPreferences->Users&Groups->LoginItems remove all entries, with the minus sign underneath,

restart the mac after that.

5 -- Uninstall Magicmenu.

Now restart, empty the trash bin. use the mac for a day or so, decide whther you are satisfied, if not run a new etrecheck list and come back here.

Lex

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Hi Lex, could you help me out?

Problem description:

macbook pro started running slow

Hardware Information: ℹ️

MacBook Pro (Retina, 15-inch, Late 2013) (Technical Specifications)

MacBook Pro - model: MacBookPro11,3

1 2.3 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery Health: Normal - Cycle count 365

Video Information: ℹ️

Intel Iris Pro

Color LCD spdisplays_2880x1800Retina

NVIDIA GeForce GT 750M - VRAM: 2048 MB

System Software: ℹ️

OS X 10.10.1 (14B25) - Time since boot: one day 19:3:3

Disk Information: ℹ️

APPLE SSD SM0512F disk0 : (500.28 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.06 GB (405.81 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online

USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[running] com.adobe.AdobeCreativeCloud.plist [Support]

[loaded] com.oracle.java.Java-Updater.plist [Support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]

User Launch Agents: ℹ️

[loaded] com.adobe.AAM.Updater-1.0.plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[invalid?] com.nero.HSMMonitor.plist [Support]

User Login Items: ℹ️

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Dropbox Application (/Applications/Dropbox.app)

Beats Updater UNKNOWN (missing value)

Internet Plug-ins: ℹ️

AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Support]

FlashPlayer-10.6: Version: 16.0.0.257 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 16.0.0.257 - SDK 10.6 [Support]

Default Browser: Version: 600 - SDK 10.10

SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 [Support]

nplastpass: Version: 2.5.5 [Support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]

JavaAppletPlugin: Version: Java 7 Update 71 Check version

Safari Extensions: ℹ️

LastPass [Installed]

3rd Party Preference Panes: ℹ️

Flash Player [Support]

Java [Support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

7% WindowServer

5% coreaudiod

1% Shazam

1% fontd

0% Google Chrome

Top Processes by Memory: ℹ️

223 MB Google Chrome

137 MB WindowServer

120 MB Finder

96 MB Google Chrome Helper

52 MB mds_stores

Virtual Memory Information: ℹ️

9.19 GB Free RAM

5.31 GB Active RAM

513 MB Inactive RAM

1.59 GB Wired RAM

25.84 GB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Jan 18, 2015, 12:38:01 AM Self test - passed

A beautiful mac. Should be a marvel to use.

Although you did not describe your issues, I suppose it is something like in the title.

This may help:

1. in SystemPreferences->Users&Groups->LoginItems remove all entries (5), with the minus sign underneath. Then restart.

now you must start each software by hand, that is all. In the login items are softwares that are no longer there or are better not started automatically and thus run always, in use or not.

This action should already make a difference.

2. I am pretty sure that Nero is not really Yosemite compatible, either uninstall it or be sure that you have a compatible version: I propose to uninstall it even if it says that it is compatible.

3. in MacintoshHD->Library->Internet-Plugins delete the AdobeAAM... plugin.

4. this is a question: do you use AdobeCreativeCloud?

5. this is a remark: be aware that locking / unlocking (file vault) takes a **** of a lot of resources and time...

Lex

Hi, Can you please help me out with this mac too? It's pretty old and has been in storage for years.

Problem description:

slow mac, not used for many years

EtreCheck version: 2.1.8 (120)

Report generated February 1, 2015 at 11:20:11 AM MST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (17-inch, Mid 2009) (Technical Specifications)

MacBook Pro - model: MacBookPro5,2

1 2.8 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 242

Video Information: ℹ️

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1920 x 1200

NVIDIA GeForce 9600M GT - VRAM: 512 MB

System Software: ℹ️

OS X 10.10 (14A389) - Time since boot: 13 days 20:28:31

Disk Information: ℹ️

Hitachi HTS545050B9SA02 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

slavic bible church (disk0s2) / : 499.25 GB (306.88 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-868

USB Information: ℹ️

Apple Inc. Built-in iSight

Apple, Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Configuration files: ℹ️

/etc/hosts - Count: 1

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[loaded] net.telestream.driver.TelestreamAudio (1.0.5 - SDK 10.6) [Click for support]

Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

User Launch Agents: ℹ️

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.logos.LogosIndexer.plist [Click for support]

User Login Items: ℹ️

SPanel UNKNOWN (missing value)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 2.4.0.11 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flash Player: Version: 16.0.0.296 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

o1dbrowserplugin: Version: 5.38.5.0 - SDK 10.8 [Click for support]

googletalkbrowserplugin: Version: 5.38.5.0 - SDK 10.8 [Click for support]

Silverlight: Version: 4.0.60531.0 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.7

Safari Extensions: ℹ️

Awesome Screenshot

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

MacFUSE (Tuxera) [Click for support]

MusicManager [Click for support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

12% WindowServer

1% Safari

1% hidd

0% Dock

0% storeassetd

Top Processes by Memory: ℹ️

180 MB iTunes

125 MB Safari

90 MB WindowServer

77 MB com.apple.WebKit.WebContent

77 MB Finder

Virtual Memory Information: ℹ️

362 MB Free RAM

1.63 GB Active RAM

1.29 GB Inactive RAM

742 MB Wired RAM

3.92 GB Page-ins

8 MB Page-outs

Not too bad:

1. telestream compatible with Yosemite???

2. In Homefolder->Library->LaunchAgents delete the ...apple.CSConfigDotMacCert-[...]@me.com file.

3. I am not sure about Logos application and the MusicManager application, is this one hacked? or out of date? Uninstall

4. uninstall Macfuse: not compatible and out of date.

5. delete all entries in SystemPreferences->Users&Groups->LoginItems, with the minus sign underneath.

6. Restart.

7. Update Yosemite to 10.10.2

8. download AdwareMedic from thesafemac.com. Run it. Just to be sure.

Lex

Hi Lex, could you please help with my computer?

Problem description:

Slow with safari and other programs, everytime I turn off computer completely and then I go to turn on it has a status bar loading. Then some recovered files are always in the trash upon boot-up. Also randomly a window saying “to view this web content, you need to install the Java Runtime Environment.” pops-up constantly.

EtreCheck version: 2.1.7 (114)

Report generated February 1, 2015 at 2:37:00 PM CST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ️

MacBook Pro (13-inch, Late 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 193

Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.2 (14C109) - Time since boot: 2:2:7

Disk Information: ℹ️

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (311.31 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.nike.sportwatch (1.0.0) [Support]

Launch Agents: ℹ️

[loaded] com.oracle.java.Java-Updater.plist [Support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

User Launch Agents: ℹ️

[failed] com.facebook.videochat.[redacted].plist [Support]

[loaded] com.google.keystone.agent.plist [Support]

[failed] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support] [Details]

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]

[invalid?] com.spotify.webhelper.plist [Support]

User Login Items: ℹ️

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Spotify UNKNOWN (missing value)

Nike+ Connect Helper UNKNOWN Hidden (missing value)

Internet Plug-ins: ℹ️

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]

FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Support]

Flash Player: Version: 16.0.0.296 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

JavaAppletPlugin: Version: Java 8 Update 25 Check version

Default Browser: Version: 600 - SDK 10.10

User internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.1 [Support]

3rd Party Preference Panes: ℹ️

Flash Player [Support]

Java [Support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

11% mds

6% WindowServer

0% AppleSpell

0% ocspd

0% loginwindow

Top Processes by Memory: ℹ️

189 MB mds_stores

185 MB com.apple.WebKit.WebContent

73 MB Safari

73 MB WindowServer

69 MB softwareupdated

Virtual Memory Information: ℹ️

609 MB Free RAM

1.64 GB Active RAM

920 MB Inactive RAM

1.10 GB Wired RAM

4.87 GB Page-ins

766 KB Page-outs

Diagnostics Information: ℹ️

Feb 1, 2015, 12:35:30 PM Self test - passed

Uninstall CleanMyMac2. It is worthless on a Mac and all it does is cause problems.

Since you have adware installed on your Mac, suggest you download and run AdwareMac from http://www.catholicnewsagency.com/news/carmelite-to-preach-to-roman-curia-in-len t-on-being-prophets-29226/?utm_source=feedburner&utm_medium=feed&utm_campaign=Fe ed%3A+catholicnewsagency%2Fdailynews-vatican+%28CNA+Daily+News+-+Vatican%29

I thought I un-installed months ago. How do I find it if it is still in my system?

1. CleanMyMac: this is version 2: start it, then choose "uninstall" from the left Navigation Panel and uninstall itself. There will be remnants after this, but at least it is immobilized. It is dependant on what you "cleaned" with it, for your issues to stop.. Do you remember?

2. If you do not find AdwareMedic with the Pope (😁), you could look at thesafemac.com . Good show Allan, 😁.

3. In SystemPreferences->Users&Groups->LoginItems delete all entries in there with the minus sign underneath.

after all this restart the mac and enjoy.

Lex

Looks like I might have to do this by hand because Cleanmymac was uninstalled months ago. I chose to use Adwaremedic.dmg and it found two pieces of adware. I think restarted and found those two files in my trash can. I also deleted the log-in items like you said. Any suggestions about manually deleted those lines of cleanmymac in my in launch agents?

Updated after Adwaremedic run and user log-in deleted. Still getting java message on log-in and load up bar on re-start. Any suggestions??

EtreCheck version: 2.1.7 (114)

Report generated February 1, 2015 at 3:22:00 PM CST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Adware] links for help removing adware.

Hardware Information: ℹ️

MacBook Pro (13-inch, Late 2011) (Technical Specifications)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 193

Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.2 (14C109) - Time since boot: 0:9:45

Disk Information: ℹ️

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 498.88 GB (313.21 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8

USB Information: ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.nike.sportwatch (1.0.0) [Support]

Launch Agents: ℹ️

[loaded] com.oracle.java.Java-Updater.plist [Support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Support]

[loaded] com.microsoft.office.licensing.helper.plist [Support]

[loaded] com.oracle.java.Helper-Tool.plist [Support]

User Launch Agents: ℹ️

[failed] com.facebook.videochat.[redacted].plist [Support] [Details]

[loaded] com.google.keystone.agent.plist [Support]

[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support]

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]

[failed] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support] [Details]

[invalid?] com.spotify.webhelper.plist [Support]

User Login Items: ℹ️

None

Internet Plug-ins: ℹ️

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]

FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Support]

Flash Player: Version: 16.0.0.296 - SDK 10.6 [Support]

QuickTime Plugin: Version: 7.7.3

JavaAppletPlugin: Version: Java 8 Update 25 Check version

Default Browser: Version: 600 - SDK 10.10

User internet Plug-ins: ℹ️

Google Earth Web Plug-in: Version: 7.1 [Support]

3rd Party Preference Panes: ℹ️

Flash Player [Support]

Java [Support]

Time Machine: ℹ️

Time Machine not configured!

Top Processes by CPU: ℹ️

6% WindowServer

0% AppleSpell

0% fontd

0% racoon

Top Processes by Memory: ℹ️

116 MB Finder

64 MB ocspd

64 MB mds_stores

64 MB WindowServer

47 MB Safari

Virtual Memory Information: ℹ️

1.60 GB Free RAM

1.26 GB Active RAM

394 MB Inactive RAM

1.04 GB Wired RAM

1.02 GB Page-ins

0 B Page-outs

Diagnostics Information: ℹ️

Feb 1, 2015, 03:12:52 PM Self test - passed

com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist

com.macpaw.CleanMyMac2Helper.scheduledScan.plist

com.macpaw.CleanMyMac2Helper.trashWatcher.plist

Bits and pieces of CleanMyMac2 still appear to be on your Mac.

How do I get rid of these?

Download FindAnyFile.app from http://apps.tempel.org/FindAnyFile/

Then install, and run: put macpaw in the search field and click the Find button:

all that you find with macpaw you select and "move to trash" (not "delete immediately").

then empty the trash, and then put cleanmymac in the search field, maybe you find some more, move to trash, empty trash.

Then restart.

Lex