ryannboyd
Level 1 (0 points)

Q: my iphone 5 wont back up to icloud

I have read a few posts on here with users having the same issue, that their phone won't create a back up to icloud. Now, I have deleted the partial imcomplete back up, there is no back up for my iphone on icloud, i have 20gb worth of icloud storage and my iphone is significantly less than that. When i attempt to create a back up while plugged into my computer and connected though itunes, it fails, and automatically stops. when i try from my phone, it stays on "backing up...", the bar doesnt move, and it stays on "estimating time remaining..." with no progress. I am hoping to have this issue resolved as soon as possible, as I hope to be able to load all of my content to my new phone on the release date. what can i do to fix this?

iPhone 5, iOS 7.1.2

Posted on Sep 10, 2014 3:34 PM

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ryannboyd

Q: my iphone 5 wont back up to icloud

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  • by ryannboyd,

    ryannboyd ryannboyd Sep 10, 2014 3:53 PM in response to ryannboyd
    Level 1 (0 points)
    Sep 10, 2014 3:53 PM in response to ryannboyd

    edit: after leaving it be for a while, it now says "about 9 hours remaining"... what gives? why would it take 9 hours to back up the 16gb on my phone?

  • by matt00,

    matt00 Sep 12, 2014 6:44 AM in response to ryannboyd
    Level 5 (4,015 points)
    Sep 12, 2014 6:44 AM in response to ryannboyd

    Hey ryannboyd,

     

     

    Thanks for the question. Since this is the first backup you are making, it may take a while to complete. Once you have a running backup in iCloud, future backups will only apply “changes” and should be much quicker:

     

    iCloud: Troubleshooting creating an iCloud backup

    http://support.apple.com/kb/TS3992

     

    My backup is taking a long time to finish.

    Backing up and restoring takes time, especially if you have a lot of data or a slow connection. Depending on the size of your backup and the speed of your network, you may need more time than expected to complete the process. Using a reliable connection when backing up your device is highly recommended.

     

    Thanks,

     

    Matt M.