huytung309

Q: Need helps with my iPhone 5s NE299LL/A

I bought myself an iPhone 5s from T-Mobile about a year ago (model ME326LL/A) and had it replaced because I dropped into the pool.  The phone I'm using now is model NE299LL/A.  The problem is that I'm about to travel oversea and so I went up to some forums to let them check my IMEI to know if it's unlocked or not.  I just found out that the result from my NE299LL/A that I now have is LOCKED by AT&T but I'm currently using it using T-Mobile.  So the problem is that is it the unlocked version or locked ??  Really need helps on this guys, really appreciate your helps.

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.4)

Posted on Sep 10, 2014 11:14 PM

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Q: Need helps with my iPhone 5s NE299LL/A

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  • by alex_h1,

    alex_h1 alex_h1 Sep 13, 2014 12:09 PM in response to huytung309
    Community Specialists
    Sep 13, 2014 12:09 PM in response to huytung309

    Hello ,

    Thanks for using Apple Support Communities.

     

    To see if your iPhone is unlocked, or if you can unlock it, you will need to contact your carrier.

     

    Start the process to unlock your iPhone:

    1. See if your carrier offers unlocking. Only your carrier can unlock your iPhone.
    2. Contact your carrier and request an unlock. You might need to meet requirements to qualify for unlocking. After your carrier submits the unlocking request, it may take up to seven days.
    3. After your carrier confirms that your iPhone unlock has been processed, go to the next section.

    If you have a SIM card from a different carrier than your current carrier and your current carrier confirmed that your iPhone is unlocked, follow these steps:

    1. Remove your SIM card and insert the new SIM card.
    2. Complete the setup process.

    If you don't have another SIM card you can use, follow these steps to complete the process:

    1. Back up your iPhone.
    2. Erase your iPhone.
    3. Complete the setup assistant and restore your backup.

    If you experience issues or see the following message in iTunes or on your device, follow the steps below:"The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."

    1. Restore your iPhone.
    2. Contact your carrier to verify that the unlock was applied in your carrier's system.

     

    iPhone: About unlocking

    http://support.apple.com/kb/HT5014

     

    Take care,

    Alex H.