ajlevine2013

Q: Cannot Save or Print

I have a 2008 white macbook running Mac OSX 10.6.8. The computer had been working relatively well until this week. I am all of a sudden unable to save a document in any program. The programs crash when trying to save. I also cannot print anymore. When I attempt to save, the programs crash and I get a crash log report. When I attempt to print, nothing happens. The print option box never appears.

 

I have logged on to a test account to rule out if the problem is associated with my user or the computer, and the problems persist on the test account.

 

Below I have included the most recent crash log report from Microsoft Word after trying to save a document.

 

Any help would be greatly appreciated.

 

Report Crash Log:

 

 

Process:         Word [3041]

Path:            /Applications/Microsoft Office 2004/Microsoft Word

Identifier:      com.microsoft.Word

Version:         111104 (11.6.6)

Code Type:       PPC (Translated)

Parent Process:  launchd [99]

 

Date/Time:       2014-09-10 14:33:44.409 -0400

OS Version:      Mac OS X 10.6.8 (10K549)

Report Version:  6

 

Interval Since Last Report:          5194 sec

Crashes Since Last Report:           10

Per-App Interval Since Last Report:  2087 sec

Per-App Crashes Since Last Report:   5

Anonymous UUID:                      35E6EF6C-F060-4A0B-9489-669EEAFA132B

 

Exception Type:  EXC_CRASH (SIGTRAP)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

 

Thread 0 Crashed:  Dispatch queue: com.apple.main-thread

0   libSystem.B.dylib             0x80239236 __pthread_kill + 10

1   libSystem.B.dylib             0x80238ad7 pthread_kill + 95

2   LaunchCFMApp                            0xb80bfb30 0xb8000000 + 785200

3   LaunchCFMApp                            0xb80c0037 0xb8000000 + 786487

4   LaunchCFMApp                            0xb80dd8e8 0xb8000000 + 907496

5   LaunchCFMApp                            0xb8145397 spin_lock_wrapper + 1791

6   LaunchCFMApp                            0xb801ceb7 0xb8000000 + 118455

 

Thread 1:

0   libSystem.B.dylib             0x80142afa mach_msg_trap + 10

1   libSystem.B.dylib             0x80143267 mach_msg + 68

2   LaunchCFMApp                            0xb819440f CallPPCFunctionAtAddressInt + 206231

3   libSystem.B.dylib             0x80170259 _pthread_start + 345

4   libSystem.B.dylib             0x801700de thread_start + 34

 

Thread 2:

0   LaunchCFMApp                            0xb815acc0 spin_lock_wrapper + 90152

1   LaunchCFMApp                            0xb8179c5b CallPPCFunctionAtAddressInt + 97763

2   LaunchCFMApp                            0xb80e88cb 0xb8000000 + 952523

3   ???                                      0x8adcdf16 0 + 2329730838

 

Thread 3:

0   LaunchCFMApp                            0xb815a8ff spin_lock_wrapper + 89191

1   LaunchCFMApp                            0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2   LaunchCFMApp                            0xb80e88cb 0xb8000000 + 952523

3   ???                                      0x8add6ac6 0 + 2329766598

 

Thread 4:

0   LaunchCFMApp                            0xb815a8ff spin_lock_wrapper + 89191

1   LaunchCFMApp                            0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2   LaunchCFMApp                            0xb80e88cb 0xb8000000 + 952523

3   ???                                      0x8add6ac6 0 + 2329766598

 

Thread 5:

0   LaunchCFMApp                            0xb815aa8b spin_lock_wrapper + 89587

1   LaunchCFMApp                            0xb818c3eb CallPPCFunctionAtAddressInt + 173427

2   LaunchCFMApp                            0xb818eeec CallPPCFunctionAtAddressInt + 184436

3   LaunchCFMApp                            0xb80e88cb 0xb8000000 + 952523

4   ???                                      0x8af038b6 0 + 2330998966

 

Thread 6:

0   LaunchCFMApp                            0xb815a8ff spin_lock_wrapper + 89191

1   LaunchCFMApp                            0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2   LaunchCFMApp                            0xb80e88cb 0xb8000000 + 952523

3   ???                                      0x8add6ac6 0 + 2329766598

 

Thread 7:

0   LaunchCFMApp                            0xb815a8ff spin_lock_wrapper + 89191

1   LaunchCFMApp                            0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2   LaunchCFMApp                            0xb80e88cb 0xb8000000 + 952523

3   ???                                      0x8add6ac6 0 + 2329766598

 

Thread 8:

0   LaunchCFMApp                            0xb815aa8b spin_lock_wrapper + 89587

1   LaunchCFMApp                            0xb818c3eb CallPPCFunctionAtAddressInt + 173427

2   LaunchCFMApp                            0xb818eeec CallPPCFunctionAtAddressInt + 184436

3   LaunchCFMApp                            0xb80e88cb 0xb8000000 + 952523

4   ???                                      0x8af038b6 0 + 2330998966

 

Thread 9:

0   LaunchCFMApp                            0xb815a8ff spin_lock_wrapper + 89191

1   LaunchCFMApp                            0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2   LaunchCFMApp                            0xb80e88cb 0xb8000000 + 952523

3   ???                                      0x8add6ac6 0 + 2329766598

 

Thread 10:

0   LaunchCFMApp                            0xb815a8ff spin_lock_wrapper + 89191

1   LaunchCFMApp                            0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2   LaunchCFMApp                            0xb80e88cb 0xb8000000 + 952523

3   ???                                      0x8add6ac6 0 + 2329766598

 

Thread 11:

0   LaunchCFMApp                            0xb815a8ff spin_lock_wrapper + 89191

1   LaunchCFMApp                            0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2   LaunchCFMApp                            0xb80e88cb 0xb8000000 + 952523

3   ???                                      0x8add6ac6 0 + 2329766598

 

Thread 0 crashed with X86 Thread State (32-bit):

  eax: 0x00000000  ebx: 0x802fc540  ecx: 0xb7fff9ac  edx: 0x80239236

  edi: 0xb8211640  esi: 0x00000005  ebp: 0xb7fff9d8  esp: 0xb7fff9ac

   ss: 0x0000001f  efl: 0x00000286  eip: 0x80239236   cs: 0x00000007

   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037

  cr2: 0x8023922c

 

Binary Images:

0x80000000 - 0x8005dff7  com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x8007d000 - 0x800e7fe7  libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib

0x80142000 - 0x802e9ff7  libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

0x8036b000 - 0x804e6fe7  com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x805de000 - 0x805ecfe7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib

0x805f1000 - 0x805fdff7  libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib

0x80601000 - 0x80647ff7  libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib

0x80654000 - 0x807d6fe7  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib

0x80838000 - 0x808e5fe7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib

0x808f9000 - 0x808fcfe7  libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib

0x8fe00000 - 0x8fe4163b  dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld

0xb8000000 - 0xb81defff  LaunchCFMApp ??? (???) <F24FBFDD-E694-6F38-BFFB-293613CEF2DE> /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp

0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

 

Translated Code Information:

objc[3041]: garbage collection is ON

NO CRASH REPORT

Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.31f1

Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.42.4)

Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS542516K9SA00, 149.05 GB

Parallel ATA Device: MATSHITADVD-R   UJ-857E

USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8501, 0xfd400000 / 2

USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8205, 0x1a100000 / 2

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0229, 0x5d200000 / 3

USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x5d100000 / 2

MacBook, Mac OS X (10.6.8)

Posted on Sep 11, 2014 4:59 AM

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Q: Cannot Save or Print

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  • Helpful answers

  • by pedro d,

    pedro d pedro d Sep 13, 2014 10:11 AM in response to ajlevine2013
    Community Specialists
    Sep 13, 2014 10:11 AM in response to ajlevine2013

    Hello there, ajlevine2013.

     

    Since the issue is occurring in more than one application and user, you may want to review the steps in the following Knowledge Base article:

     

    Mac OS X: How to troubleshoot a software issue

    http://support.apple.com/kb/HT1199

     

    If the issue occurs in various applications, or in Mac OS X

    For example, if no applications can be opened.

    Tip: If the issue began right after you performed a Mac OS X re-installation (excluding erase-installation), see Applications don't work after reinstalling Mac OS X.

    1. The first and easiest test to try is to see if the issue affects a different user account on your Mac. Each user account has customized preferences and other items stored in its home directory. You'll first need to create an additional user if one does not already exist (follow steps a-h below). Then, log out of the current user and test the issue in the new user account.If this resolves the issue, there may be an issue with a file in the home directory of the original user account.
      1. From the Apple menu, choose System Preferences.
      2. From the View menu, choose Accounts (or choose Users if using Mac OS X v10.2 or earlier).
      3. Click "+" (or click New User if using Mac OS X v10.2 or earlier).
      4. Give the new user a name and short name.
      5. Mac OS X v10.3 or earlier only: Click the Password tab, and give the user a password.
      6. Mac OS X v10.3 or earlier only: Click Security.
      7. Select the checkbox for "Allow user to administer this computer". This makes the user account an administrator.
      8. Click OK, or quit System Preferences.
    2. Start up in Safe Mode (Mac OS X v10.2 or later only). If the issue does not occur, there may be an issue with a startup item, login item, or kext file. Refer to this article for troubleshooting suggestions.
    3. If the issue does not appear to be related to preferences, a login item, or a kext file, and still persists in Safe Mode, there may be an issue with a cache file in your home folder:
      1. From the Finder's Go menu, choose Home.
      2. Open the Library folder.
      3. Drag the Caches folder to the desktop.
      4. Attempt to reproduce the issue.
      5. If issue is resolved, drag the Caches folder to the Trash.
      6. If issue persists, from the Finder's Go menu, choose Go To Folder.
      7. Go to this folder: /Library
      8. Drag the Caches folder to the desktop.
      9. Attempt to reproduce the issue.
      10. If issue is resolved, drag the Caches folder to the Trash.
      11. If issue persists, go to step 4.
    4. If the issue persists, there may be an issue with a third-party font file in your home folder.  See this article for information about using Font Book to enable or disable fonts in Mac OS X v10.3 or later.Disabling fonts in Mac OS X v10.2 or earlier
      1. From the Finder's Go menu, choose Home.
      2. Open the Library folder.
      3. Drag the Fonts folder to the desktop.
      4. Log out and back in, or restart.
      5. Attempt to reproduce the issue.
      6. If issue no longer occurs, reinstall any third-party fonts. Delete the former Fonts folder when finished, then stop here.
      7. If issue persists, from the Finder's Go menu, choose Go To Folder.
      8. Go to this folder: /Library
      9. Drag the Fonts folder to the desktop.
      10. Log out and back in, or restart.
      11. Attempt to reproduce the issue.
      12. If issue no longer occurs, reinstall any third-party fonts. Delete the former Fonts folder when finished.

    Learn more

    If the issue persists

    Perform other troubleshooting steps listed in this article.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.