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User profile for user: ajlevine2013
ajlevine2013 Author
User level: Level 1
0 points

Cannot Save or Print

I have a 2008 white macbook running Mac OSX 10.6.8. The computer had been working relatively well until this week. I am all of a sudden unable to save a document in any program. The programs crash when trying to save. I also cannot print anymore. When I attempt to save, the programs crash and I get a crash log report. When I attempt to print, nothing happens. The print option box never appears.


I have logged on to a test account to rule out if the problem is associated with my user or the computer, and the problems persist on the test account.


Below I have included the most recent crash log report from Microsoft Word after trying to save a document.


Any help would be greatly appreciated.


Report Crash Log:



Process: Word [3041]

Path: /Applications/Microsoft Office 2004/Microsoft Word

Identifier: com.microsoft.Word

Version: 111104 (11.6.6)

Code Type: PPC (Translated)

Parent Process: launchd [99]


Date/Time: 2014-09-10 14:33:44.409 -0400

OS Version: Mac OS X 10.6.8 (10K549)

Report Version: 6


Interval Since Last Report: 5194 sec

Crashes Since Last Report: 10

Per-App Interval Since Last Report: 2087 sec

Per-App Crashes Since Last Report: 5

Anonymous UUID: 35E6EF6C-F060-4A0B-9489-669EEAFA132B


Exception Type: EXC_CRASH (SIGTRAP)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Crashed Thread: 0 Dispatch queue: com.apple.main-thread


Thread 0 Crashed: Dispatch queue: com.apple.main-thread

0 libSystem.B.dylib 0x80239236 __pthread_kill + 10

1 libSystem.B.dylib 0x80238ad7 pthread_kill + 95

2 LaunchCFMApp 0xb80bfb30 0xb8000000 + 785200

3 LaunchCFMApp 0xb80c0037 0xb8000000 + 786487

4 LaunchCFMApp 0xb80dd8e8 0xb8000000 + 907496

5 LaunchCFMApp 0xb8145397 spin_lock_wrapper + 1791

6 LaunchCFMApp 0xb801ceb7 0xb8000000 + 118455


Thread 1:

0 libSystem.B.dylib 0x80142afa mach_msg_trap + 10

1 libSystem.B.dylib 0x80143267 mach_msg + 68

2 LaunchCFMApp 0xb819440f CallPPCFunctionAtAddressInt + 206231

3 libSystem.B.dylib 0x80170259 _pthread_start + 345

4 libSystem.B.dylib 0x801700de thread_start + 34


Thread 2:

0 LaunchCFMApp 0xb815acc0 spin_lock_wrapper + 90152

1 LaunchCFMApp 0xb8179c5b CallPPCFunctionAtAddressInt + 97763

2 LaunchCFMApp 0xb80e88cb 0xb8000000 + 952523

3 ??? 0x8adcdf16 0 + 2329730838


Thread 3:

0 LaunchCFMApp 0xb815a8ff spin_lock_wrapper + 89191

1 LaunchCFMApp 0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2 LaunchCFMApp 0xb80e88cb 0xb8000000 + 952523

3 ??? 0x8add6ac6 0 + 2329766598


Thread 4:

0 LaunchCFMApp 0xb815a8ff spin_lock_wrapper + 89191

1 LaunchCFMApp 0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2 LaunchCFMApp 0xb80e88cb 0xb8000000 + 952523

3 ??? 0x8add6ac6 0 + 2329766598


Thread 5:

0 LaunchCFMApp 0xb815aa8b spin_lock_wrapper + 89587

1 LaunchCFMApp 0xb818c3eb CallPPCFunctionAtAddressInt + 173427

2 LaunchCFMApp 0xb818eeec CallPPCFunctionAtAddressInt + 184436

3 LaunchCFMApp 0xb80e88cb 0xb8000000 + 952523

4 ??? 0x8af038b6 0 + 2330998966


Thread 6:

0 LaunchCFMApp 0xb815a8ff spin_lock_wrapper + 89191

1 LaunchCFMApp 0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2 LaunchCFMApp 0xb80e88cb 0xb8000000 + 952523

3 ??? 0x8add6ac6 0 + 2329766598


Thread 7:

0 LaunchCFMApp 0xb815a8ff spin_lock_wrapper + 89191

1 LaunchCFMApp 0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2 LaunchCFMApp 0xb80e88cb 0xb8000000 + 952523

3 ??? 0x8add6ac6 0 + 2329766598


Thread 8:

0 LaunchCFMApp 0xb815aa8b spin_lock_wrapper + 89587

1 LaunchCFMApp 0xb818c3eb CallPPCFunctionAtAddressInt + 173427

2 LaunchCFMApp 0xb818eeec CallPPCFunctionAtAddressInt + 184436

3 LaunchCFMApp 0xb80e88cb 0xb8000000 + 952523

4 ??? 0x8af038b6 0 + 2330998966


Thread 9:

0 LaunchCFMApp 0xb815a8ff spin_lock_wrapper + 89191

1 LaunchCFMApp 0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2 LaunchCFMApp 0xb80e88cb 0xb8000000 + 952523

3 ??? 0x8add6ac6 0 + 2329766598


Thread 10:

0 LaunchCFMApp 0xb815a8ff spin_lock_wrapper + 89191

1 LaunchCFMApp 0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2 LaunchCFMApp 0xb80e88cb 0xb8000000 + 952523

3 ??? 0x8add6ac6 0 + 2329766598


Thread 11:

0 LaunchCFMApp 0xb815a8ff spin_lock_wrapper + 89191

1 LaunchCFMApp 0xb8176e5d CallPPCFunctionAtAddressInt + 85989

2 LaunchCFMApp 0xb80e88cb 0xb8000000 + 952523

3 ??? 0x8add6ac6 0 + 2329766598


Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x00000000 ebx: 0x802fc540 ecx: 0xb7fff9ac edx: 0x80239236

edi: 0xb8211640 esi: 0x00000005 ebp: 0xb7fff9d8 esp: 0xb7fff9ac

ss: 0x0000001f efl: 0x00000286 eip: 0x80239236 cs: 0x00000007

ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

cr2: 0x8023922c


Binary Images:

0x80000000 - 0x8005dff7 com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x8007d000 - 0x800e7fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib

0x80142000 - 0x802e9ff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

0x8036b000 - 0x804e6fe7 com.apple.CoreFoundation 6.6.6 (550.44) <F88C95CD-1264-782D-A1F5-204739847E93> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x805de000 - 0x805ecfe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <33C1B260-ED05-945D-FC33-EF56EC791E2E> /usr/lib/libz.1.dylib

0x805f1000 - 0x805fdff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib

0x80601000 - 0x80647ff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib

0x80654000 - 0x807d6fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib

0x80838000 - 0x808e5fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib

0x808f9000 - 0x808fcfe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib

0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld

0xb8000000 - 0xb81defff LaunchCFMApp ??? (???) <F24FBFDD-E694-6F38-BFFB-293613CEF2DE> /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp

0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib


Translated Code Information:

objc[3041]: garbage collection is ON

NO CRASH REPORT

Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.31f1

Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.42.4)

Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS542516K9SA00, 149.05 GB

Parallel ATA Device: MATSHITADVD-R UJ-857E

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2

USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000 / 2

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0229, 0x5d200000 / 3

USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000 / 2

MacBook, Mac OS X (10.6.8)

Posted on Sep 11, 2014 4:59 AM

Reply
1 reply
User profile for user: pedro d
pedro d
User level: Community Specialist

Sep 13, 2014 10:11 AM in response to ajlevine2013

Hello there, ajlevine2013.


Since the issue is occurring in more than one application and user, you may want to review the steps in the following Knowledge Base article:


Mac OS X: How to troubleshoot a software issue

http://support.apple.com/kb/HT1199


If the issue occurs in various applications, or in Mac OS X

For example, if no applications can be opened.

Tip: If the issue began right after you performed a Mac OS X re-installation (excluding erase-installation), see Applications don't work after reinstalling Mac OS X.

  1. The first and easiest test to try is to see if the issue affects a different user account on your Mac. Each user account has customized preferences and other items stored in its home directory. You'll first need to create an additional user if one does not already exist (follow steps a-h below). Then, log out of the current user and test the issue in the new user account.If this resolves the issue, there may be an issue with a file in the home directory of the original user account.
    1. From the Apple menu, choose System Preferences.
    2. From the View menu, choose Accounts (or choose Users if using Mac OS X v10.2 or earlier).
    3. Click "+" (or click New User if using Mac OS X v10.2 or earlier).
    4. Give the new user a name and short name.
    5. Mac OS X v10.3 or earlier only: Click the Password tab, and give the user a password.
    6. Mac OS X v10.3 or earlier only: Click Security.
    7. Select the checkbox for "Allow user to administer this computer". This makes the user account an administrator.
    8. Click OK, or quit System Preferences.
  2. Start up in Safe Mode (Mac OS X v10.2 or later only). If the issue does not occur, there may be an issue with a startup item, login item, or kext file. Refer to this article for troubleshooting suggestions.
  3. If the issue does not appear to be related to preferences, a login item, or a kext file, and still persists in Safe Mode, there may be an issue with a cache file in your home folder:
    1. From the Finder's Go menu, choose Home.
    2. Open the Library folder.
    3. Drag the Caches folder to the desktop.
    4. Attempt to reproduce the issue.
    5. If issue is resolved, drag the Caches folder to the Trash.
    6. If issue persists, from the Finder's Go menu, choose Go To Folder.
    7. Go to this folder: /Library
    8. Drag the Caches folder to the desktop.
    9. Attempt to reproduce the issue.
    10. If issue is resolved, drag the Caches folder to the Trash.
    11. If issue persists, go to step 4.
  4. If the issue persists, there may be an issue with a third-party font file in your home folder. See this article for information about using Font Book to enable or disable fonts in Mac OS X v10.3 or later.Disabling fonts in Mac OS X v10.2 or earlier
    1. From the Finder's Go menu, choose Home.
    2. Open the Library folder.
    3. Drag the Fonts folder to the desktop.
    4. Log out and back in, or restart.
    5. Attempt to reproduce the issue.
    6. If issue no longer occurs, reinstall any third-party fonts. Delete the former Fonts folder when finished, then stop here.
    7. If issue persists, from the Finder's Go menu, choose Go To Folder.
    8. Go to this folder: /Library
    9. Drag the Fonts folder to the desktop.
    10. Log out and back in, or restart.
    11. Attempt to reproduce the issue.
    12. If issue no longer occurs, reinstall any third-party fonts. Delete the former Fonts folder when finished.

Learn more

If the issue persists

Perform other troubleshooting steps listed in this article.


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

Reply

Cannot Save or Print

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