Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

itunes 11.4 crashes when syncing apps to ipad / iphone

hey everyone, maybe the knowledge of the many may help, as I am rather at a loss right now!


after installing itunes 11.4, my trouble started! running 64 bit version on windows 8.1 - and latest iOS on both devices


all windows updates installed, all drivers for whatever is running on this machien are also up to date


connecting either ipad or iphone to computer, when itunes starts to sync, it gets to the point of "syncing apps to iPAD", it tries to add the first app - and crashes for good!


and yep, I went thru all the suggested thingies recommended on here:

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

http://support.apple.com/kb/TS1717


windows pops up "itunes has stopped working" ... so I headed over to the Windows Event viewer, and for the moment, itunes crashes, I find these two entries in the log file - tried a search on here, google as well, to no avail:


EVENT ID 1000

Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

Exception code: 0xc0000417

Fault offset: 0x0008af3e

Faulting process id: 0xc10

Faulting application start time: 0x01cfcdcc86f2722c

Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe

Faulting module path: C:\Windows\SYSTEM32\MSVCR100.dll

Report Id: dcc69362-39bf-11e4-8338-40f02fcf42b5

Faulting package full name:

Faulting package-relative application ID:


======================================================


EVENT ID 1001

Fault bucket 81717003056, type 5

Event Name: BEX

Response: Not available

Cab Id: 0


Problem signature:

P1: iTunes.exe

P2: 11.4.0.18

P3: 54045c47

P4: MSVCR100.dll

P5: 10.0.40219.325

P6: 4df2be1e

P7: 0008af3e

P8: c0000417

P9: 00000000

P10:


any help would very much be appreciated!


cheers

iPad mini (Retina) Wi-Fi, iOS 7.1.2

Posted on Sep 11, 2014 7:58 AM

Reply
Question marked as Best reply

Posted on Sep 11, 2014 2:27 PM

Hi barbino


You're not the only one having this problem, I'm running the 32bit version of 11.4 on windows 7 and I'm having a very similar problem as you.

It crashes when I sync apps to my iPAD and iPod Touch, but it works ok when synced my iPhone 4S?


My Windows Event looks the sames as yours


======================================================

EVENT ID 1000


Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22

Exception code: 0xc0000417

Fault offset: 0x0008af3e

Faulting process id: 0x103c

Faulting application start time: 0x01cfcdfb7f704e27

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Windows\system32\MSVCR100.dll

Report Id: f8014d61-39ee-11e4-ac0e-1c6f65027ac0


======================================================


I uninstalled iTunes and reinstalled it, no joy. But I have got a sort of work around for the problem. I updated all my iPhone apps on the device before I connected it to iTunes. I tried it with my iPad and iPod Touch both had all their apps updated on the device before syncing to iTunes and no syncing of apps so no crash. It's not a fix, but at least iTunes doesn't crash now. Let hope version 12.0 fixes the problem.


Hope this helps.

290 replies
Question marked as Best reply

Sep 11, 2014 2:27 PM in response to barbino

Hi barbino


You're not the only one having this problem, I'm running the 32bit version of 11.4 on windows 7 and I'm having a very similar problem as you.

It crashes when I sync apps to my iPAD and iPod Touch, but it works ok when synced my iPhone 4S?


My Windows Event looks the sames as yours


======================================================

EVENT ID 1000


Faulting application name: iTunes.exe, version: 11.4.0.18, time stamp: 0x54045c47

Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f0c22

Exception code: 0xc0000417

Fault offset: 0x0008af3e

Faulting process id: 0x103c

Faulting application start time: 0x01cfcdfb7f704e27

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Windows\system32\MSVCR100.dll

Report Id: f8014d61-39ee-11e4-ac0e-1c6f65027ac0


======================================================


I uninstalled iTunes and reinstalled it, no joy. But I have got a sort of work around for the problem. I updated all my iPhone apps on the device before I connected it to iTunes. I tried it with my iPad and iPod Touch both had all their apps updated on the device before syncing to iTunes and no syncing of apps so no crash. It's not a fix, but at least iTunes doesn't crash now. Let hope version 12.0 fixes the problem.


Hope this helps.

Sep 11, 2014 2:38 PM in response to godfree63

Thanx for the heads up! Yeah, definitely looks the same - always a good thing you are not the only one with such a thing, I began to wonder if I had pulled a Homer here on my own by having done something stupid or so ;o) anyhow, yeah, that works, once the apps are in place, no crash, but just no transfer from computer tu iDevice ... and crash again!


yeah, also hoping here that there will be a fix for this nuisance sometime soon

Sep 15, 2014 7:07 AM in response to barbino

I do not have a Mac, so the above solution will not work. Also it is a different problem. I do not get an extension error, mine crashed right when it goes to sync. Either my iphone or ipad, does the same thing. I tried the version before this, same thing. I think the install of 11.4 has something in the registry that causes this. Just need some time to try and find it. There were some suggestions of copying the library to the "C" drive, but I really do not want to do that, I have all my media stored on an external drive and want to keep it that way.

Sep 16, 2014 8:37 PM in response to Loner T

I found a slightly less extreme solution that worked for me.


1. Close iTunes

2. Uninstall iTunes 11.4 (and for safety Apple Application Support, Software Update, Mobile Device & Bonjour)

3. Download 11.3.0.54 (NOT 11.3.1.x this had the same error) from filehippo etc.

4. Re-install


All OK 🙂 and iTunes works fine from my external network file server.


Very happy not to have to copy library to c: or do anything to both iPhone 5 or iPad mini 2. I didn't even clean the registry, so even my iTunes Media folder location was preserved, no rebooting between steps.


Hope that works for someone else.


Now just have to wait for the 54 new items to be Synced ...


And no idea what I'm going to do when my iPhone 6 arrives (and probably needs 11.4)

Sep 17, 2014 8:29 PM in response to barbino

I am experiencing a similar yet different issue. Every time I try syncing any device (iphone 4s, ipod nano 5th or iPad air) my PC shuts down. It started right after I updated to it 11.4. I tried everything I could think of: uninstall, reinstal, uninstalled apps I thought might be compromising iTunes. Nothing worked. I don't know what else to do. don't know if it's my PC or iTunes. (My pc is a vaio running windows 7 x64).

Sep 17, 2014 9:24 PM in response to barbino

I Have the same problem with iTunes 11.4 on Windows 8.1 Pro 64 Bit.

Everytime I try to sync my iPhone 4s, iPad 2, iPod Touch 4 iTunes crashes when step 5 "syncing apps" starts.


I reinstalled iTunes 11.4 with the instructions on the knowledge base but the problem stays.


Tomorrow I get my new iPhone 6 so I have to find a solution. I think I need a version >=11.4 that works for syncing to ios8...


Is there a solution for me?

Will iTunes 12.0 be published soon or do I have to try 12 beta?

Sep 17, 2014 9:40 PM in response to barbino

Also using iTunes 11.4 on Windows 8.1 Enterprise 64-bit. Crashes in the "syncing apps" stage. Happens on two different user accounts, one using an iPod Touch and one using an iPhone 5.


Clean uninstall/reinstall doesn't make any difference. Safe mode doesn't make any difference (no plug-ins installed).


Stack trace shows an unknown routine in iTunesMobileDevice.dll calling Microsoft C++ runtime routine _wstat32i64 with a null name parameter. This is definitely an iTunes 11.4 bug.


>msvcr100.dll!_crt_debugger_hook(int _Reserved=0x00000002) Line 65C
msvcr100.dll!_call_reportfault(int nDbgHookCode=0x00000002, unsigned long dwExceptionCode=0xc0000417, unsigned long dwExceptionFlags=0x00000001) Line 255C++
msvcr100.dll!_invoke_watson(const wchar_t * pszExpression=0x00000000, const wchar_t * pszFunction=0x00000000, const wchar_t * pszFile=0x00000000, unsigned int nLine=0x00000000, unsigned int pReserved=0x00000000) Line 155C++
msvcr100.dll!_invalid_parameter(const wchar_t * pszExpression=0x00000000, const wchar_t * pszFunction=0x00000000, const wchar_t * pszFile=0x00000000, unsigned int nLine=0x00000000, unsigned int pReserved=0x00000000) Line 110C++
msvcr100.dll!_invalid_parameter_noinfo() Line 121C++
msvcr100.dll!_wstat32i64(const wchar_t * name=0x00000000, _stat32i64 * buf=0x0cc9ed88) Line 160C
iTunesMobileDevice.dll!5d2efb54()Unknown
[Frames below may be incorrect and/or missing, no symbols loaded for iTunesMobileDevice.dll]
iTunesMobileDevice.dll!5d2efcb7()Unknown
iTunesMobileDevice.dll!5d2ebc94()Unknown
iTunesMobileDevice.dll!5d2358e2()Unknown
iTunesMobileDevice.dll!5d2370ce()Unknown
CoreFoundation.dll!54c42719()Unknown
ntdll.dll!LdrGetProcedureAddressForCaller()Unknown
CoreFoundation.dll!54bbaa80()Unknown
ntdll.dll!_NtCreateEvent@20 ()Unknown
KernelBase.dll!_CreateEventExW@16 ()Unknown
CoreFoundation.dll!54bbab8a()Unknown
CoreFoundation.dll!54c26dbb()Unknown
CoreFoundation.dll!54c26384()Unknown
iTunes.dll!0fe80b4f()Unknown
iTunes.dll!0fe80c7d()Unknown
iTunes.dll!10272b5c()Unknown
iTunes.dll!101f047c()Unknown
iTunes.dll!104befc0()Unknown
iTunes.dll!104bf04a()Unknown
kernel32.dll!@BaseThreadInitThunk@12 ()Unknown
ntdll.dll!__RtlUserThreadStart()Unknown
ntdll.dll!__RtlUserThreadStart@8 ()Unknown







/***

*int _stat(name, buf) - get file status info

*

*Purpose:

* _stat obtains information about the file and stores it in the

* structure pointed to by buf.

*

* Note: We cannot directly use the file time stamps returned in the

* WIN32_FIND_DATA structure. The values are supposedly in system time

* and system time is ambiguously defined (it is UTC for Windows NT, local

* time for Win32S and probably local time for Win32C). Therefore, these

* values must be converted to local time before than can be used.

*

*Entry:

* _TSCHAR *name - pathname of given file

* struct _stat *buffer - pointer to buffer to store info in

*

*Exit:

* fills in structure pointed to by buffer

* returns 0 if successful

* returns -1 and sets errno if unsuccessful

*

*Exceptions:

*

*******************************************************************************/



#ifdef _USE_INT64

#define _STAT_FUNC _tstat32i64

#define _STAT_STRUCT _stat32i64

#define _FSTAT_FUNC _fstat32i64

#else /* _USE_INT64 */

#define _STAT_FUNC _tstat32

#define _STAT_STRUCT _stat32

#define _FSTAT_FUNC _fstat32

#endif /* _USE_INT64 */



int __cdecl _STAT_FUNC (

REG1 const _TSCHAR *name,

REG2 struct _STAT_STRUCT *buf

)

{

6DE20F84 mov edi,edi

6DE20F86 push ebp

6DE20F87 mov ebp,esp

6DE20F89 sub esp,47Ch

6DE20F8F mov eax,dword ptr [___security_cookie (6DE74610h)]

6DE20F94 xor eax,ebp

6DE20F96 mov dword ptr [ebp-4],eax

6DE20F99 push ebx

6DE20F9A push esi

6DE20F9B mov esi,dword ptr [name]

_TSCHAR * path;

_TSCHAR pathbuf[ _MAX_PATH ];

int drive; /* A: = 1, B: = 2, etc. */

HANDLE findhandle;

WIN32_FIND_DATA findbuf;

int retval = 0;



_VALIDATE_CLEAR_OSSERR_RETURN( (name != NULL), EINVAL, -1);

6DE20F9E xor ebx,ebx

6DE20FA0 push edi

6DE20FA1 mov edi,dword ptr [buf]

}



if ( findbuf.ftCreationTime.dwLowDateTime ||

findbuf.ftCreationTime.dwHighDateTime )

6DE20FA4 mov dword ptr [ebp-474h],esi

6DE20FAA cmp esi,ebx

6DE20FAC jne _wstat32i64+46h (6DE20FCAh)

_TSCHAR * path;

_TSCHAR pathbuf[ _MAX_PATH ];

int drive; /* A: = 1, B: = 2, etc. */

HANDLE findhandle;

WIN32_FIND_DATA findbuf;

int retval = 0;



_VALIDATE_CLEAR_OSSERR_RETURN( (name != NULL), EINVAL, -1);

6DE20FAE call __doserrno (6DDDAAAEh)

6DE20FB3 mov dword ptr [eax],ebx

6DE20FB5 call _errno (6DDD0815h)

6DE20FBA mov dword ptr [eax],16h

6DE20FC0 call _invalid_parameter_noinfo (6DE4AF7Eh)

6DE20FC5 jmp _wstat32i64+412h (6DE21396h)

Sep 17, 2014 10:52 PM in response to glstewart

Okay, this problem get's very nasty... I received my new iPhone toady and wanted to restore the Backup of my old phone.

Everything works fine until it comes to the "sync Apps" phase - once it tries to copy the first app to the device it crashes.


On my iPhone only empty stubs of the apps show up all saying "Waiting..."

User uploaded file




User uploaded file


THERE IS NO WAY TO RESTORE A BACKUP TO A BRANDNEW IPHONE6 IN THIS SITUATION.

Hopefully Apple fixes this soon otherwise it might cause serious trouble!

itunes 11.4 crashes when syncing apps to ipad / iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.