nberg14
Level 1 (0 points)

Q: Recently upgraded from 10.6.8 to 10.9.4 and VERY slow now

Hi Apple support,

 

I'm using a 2009 MacBook Pro and recently had to upgrade from 10.6.8 to 10.9.4 for some newer software to work.  Now the computer is running very slow; applications constantly getting hung up, web pages taking a long time to load, etc.  Any help is greatly appreciated!

 

-Neil

 

EtreCheck version: 1.9.15 (52)

Report generated September 11, 2014 at 8:31:10 AM PDT

 

Hardware Information: ?

  MacBook Pro (15-inch, Mid 2009) (Verified)

  MacBook Pro - model: MacBookPro5,3

  1 2.8 GHz Intel Core 2 Duo CPU: 2 cores

  4 GB RAM

 

Video Information: ?

  NVIDIA GeForce 9400M - VRAM: 256 MB

  Color LCD 1440 x 900

  NVIDIA GeForce 9600M GT - VRAM: 512 MB

 

System Software: ?

  OS X 10.9.4 (13E28) - Uptime: 0 days 9:36:33

 

Disk Information: ?

  TOSHIBA MK5055GSXF disk0 : (500.11 GB)

  S.M.A.R.T. Status: Verified

  EFI (disk0s1) <not mounted>: 209.7 MB

  whiz  (disk0s2) / [Startup]: 499.25 GB (162.4 GB free)

  Recovery HD (disk0s3) <not mounted>: 650 MB

 

  HL-DT-ST DVDRW  GS23N

 

USB Information: ?

  Apple Inc. Built-in iSight

  Apple Inc. iPhone

  Apple Internal Memory Card Reader

  Apple Inc. Apple Internal Keyboard / Trackpad

  Apple Computer, Inc. IR Receiver

  Apple Inc. BRCM2046 Hub

  Apple Inc. Bluetooth USB Host Controller

 

Gatekeeper: ?

  Mac App Store and identified developers

 

Problem System Launch Daemons: ?

  [failed] com.apple.Kerberos.digest-service.plist

  [failed] com.apple.Kerberos.kdc.plist

 

Launch Daemons: ?

  [loaded] com.barebones.authd.plist Support

  [loaded] com.google.keystone.daemon.plist Support

  [failed] Safe.Connect.plist Support

 

Launch Agents: ?

  [not loaded] com.adobe.AAM.Updater-1.0.plist Support

  [failed] com.adobe.CS5ServiceManager.plist Support

  [loaded] com.google.keystone.agent.plist Support

 

User Launch Agents: ?

  [loaded] com.adobe.AAM.Updater-1.0.plist Support

  [loaded] com.adobe.ARM.[...].plist Support

  [running] com.mlbam.nexdef.core.NexdefLoader.plist Support

  [running] com.spotify.webhelper.plist Support

 

User Login Items: ?

  None

 

Internet Plug-ins: ?

  JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

  Default Browser: Version: 537 - SDK 10.9

  AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 Support

  AdobePDFViewer: Version: 11.0.07 - SDK 10.6 Support

  o1dbrowserplugin: Version: 5.4.2.18903 Support

  QuickTime Plugin: Version: 7.7.3

  OfficeLiveBrowserPlugin: Version: 12.2.9 Support

  googletalkbrowserplugin: Version: 5.4.2.18903 Support

  Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support

  iPhotoPhotocast: Version: 7.0

 

Audio Plug-ins: ?

  BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

  AirPlay: Version: 2.0 - SDK 10.9

  AppleAVBAudio: Version: 203.2 - SDK 10.9

  iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins: ?

  Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

3rd Party Preference Panes: ?

  TeXDistPrefPane  Support

 

Time Machine: ?

  Auto backup: YES

  Time Machine not configured!

 

Top Processes by CPU: ?

      7% Mail

      6% installd

      3% WindowServer

      1% mds

      1% mds_stores

 

Top Processes by Memory: ?

  168 MB Mail

  164 MB mds_stores

  147 MB com.apple.IconServicesAgent

  143 MB softwareupdated

  119 MB Google Chrome

 

Virtual Memory Information: ?

  87 MB Free RAM

  1.61 GB Active RAM

  1.53 GB Inactive RAM

  519 MB Wired RAM

  2.89 GB Page-ins

  7 MB Page-outs

MacBook Pro (15-inch Mid 2009)

Posted on Sep 11, 2014 8:47 AM

Close
nberg14

Q: Recently upgraded from 10.6.8 to 10.9.4 and VERY slow now

  • All replies
  • Helpful answers

  • by Paul_31,

    Paul_31 Paul_31 Sep 11, 2014 8:59 AM in response to nberg14
    Level 6 (13,925 points)
    Sep 11, 2014 8:59 AM in response to nberg14

    From comments on these forums, it seems that 4gb is at the low end of required RAM for running Mavericks at a reasonable speed.

    You could try quitting any apps that you are not using at that moment, only opening and closing apps as you require them to see if that helps.

    You may benefit from adding more RAM. Both Macsales and Crucial are good places to buy:

    http://eshop.macsales.com/shop/apple/memory/iMac

    http://www.crucial.com/

  • by Sushi2332,

    Sushi2332 Sushi2332 Sep 11, 2014 9:08 AM in response to nberg14
    Level 1 (0 points)
    Sep 11, 2014 9:08 AM in response to nberg14

    Same thing happened to me with my Mac Pro (early 2008) when I upgraded from Snow Leopard to Mountain Lion for the same reason - new software required at least 10.7.  It was a complete disaster.  Crashes, hangs, apps taking forever to load, startup time worse than a PC, etc.  Once things loaded, it was still lightening fast, but often hung and needed to be forced to quit.  Reading the fine print in the Mountain Lion system requirements, it turned out that Mountain Lion required a late 2009 vintage hardware configuration.  Could not revert back to Snow Leopard.  Apple told me it was a good thing that I didn't upgrade all the way to Mavericks because that probably would have killed my Mac Pro.  Bottom line is that you're probably at the upper limit of what your MacBook Pro hardware can handle.  I wound up buying a new Mac Pro.  Migration was a nightmare, but I have a 95% solution after a month or so of trips back to the Apple Store, online chats with Apple Support, and a few phone calls.  I'm wiping my old one and reinstalling Snow Leopard from scratch so I can at least sell the boat anchor to an unsuspecting boat owner...

  • by Sushi2332,

    Sushi2332 Sushi2332 Sep 11, 2014 9:10 AM in response to Paul_31
    Level 1 (0 points)
    Sep 11, 2014 9:10 AM in response to Paul_31

    I had 20 GB of RAM and still had the problem.  See my post a few minutes ago.

  • by mingsai,

    mingsai mingsai Sep 11, 2014 9:37 AM in response to Sushi2332
    Level 1 (30 points)
    Sep 11, 2014 9:37 AM in response to Sushi2332

    Spotlight is probably reindexing your entire system. Or alternatively, the index may be corrupt. Drag your entire disk into the Spotlight Privacy tab and then remove it. This will force Spotlight to reindex. After this please wait. Also repair disk permissions, verify disk (that's just always a good practice).

  • by mingsai,

    mingsai mingsai Sep 11, 2014 9:42 AM in response to nberg14
    Level 1 (30 points)
    Sep 11, 2014 9:42 AM in response to nberg14

    I had similar issues when I bought an MBP last week with 8GB RAM. It was running slow (as expected) on a new OS X (Yosemite in my case). Not to worry. You can open the MBP and upgrade the RAM very easily and without voiding your warranty. RAM is available everywhere but I got mine at macsales (dot) com (no affiliation, btw). Once I pushed in 16GB RAM and swapped out my disk for an SSD (solid state disk), the system flies. You could look at my other response on indexing to see if that will help but the RAM upgrade is your most likely path to happiness (imho).

     

    Good Luck

     

    BTW  - The vendor I recommended also sells a special tool required to open the screws in your MBP.

  • by nberg14,

    nberg14 nberg14 Sep 11, 2014 10:17 AM in response to mingsai
    Level 1 (0 points)
    Sep 11, 2014 10:17 AM in response to mingsai

    You're right - Spotlight is reindexing my system.  Does that appreciably slow down the system until the reindexing is complete?  I am also looking into upgrading the RAM per your and other's suggestion.

  • by Csound1,

    Csound1 Csound1 Sep 11, 2014 10:21 AM in response to nberg14
    Level 9 (51,447 points)
    Desktops
    Sep 11, 2014 10:21 AM in response to nberg14

    It makes a noticeable difference.

     

    Your Mac will take 8GB, and that is a good thing

  • by nberg14,

    nberg14 nberg14 Sep 11, 2014 10:36 AM in response to Csound1
    Level 1 (0 points)
    Sep 11, 2014 10:36 AM in response to Csound1

    Thanks!  Just looked into upgrading to 8GB of RAM and will see if that does the trick.

  • by nberg14,

    nberg14 nberg14 Sep 11, 2014 10:37 AM in response to Sushi2332
    Level 1 (0 points)
    Sep 11, 2014 10:37 AM in response to Sushi2332

    Yikes!  I'm going to first try to upgrade my RAM and see if that does the trick.  Otherwise I may be in the same boat as you and have to get a new machine. Thanks for your replies.